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CIS Rescue and Optimization

Black & Veatch Contributor's picture
Marketing Black & Veatch
  • Member since 2016
  • 6 items added with 2,595 views
  • May 31, 2016
  • 435 views

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What happens when a Customer Information System implementation doesn't go as planned? What should utilities do to quickly restore customer service levels and data quality? This case study provides a real industry example of challenges poorly implemented CIS create and the benefits gained from a CIS rescue as demonstrated by the City of Cleveland’s Division of Water (CWD) Customer Service Turnaround Program.

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