Free On-Demand Webcast | Leverage beyond-the-meter programs to boost revenue and customer satisfactionPosted to American Water Homeowner Services in the Utility Management Group
- Sep 8, 2020 7:15 pm GMT
The need to transform the utility's customer strategy is accelerating. When it comes to generating incremental earnings, we often stand at a crossroads: cost containment and efficiency efforts vs. grow non-traditional revenue. And, growing it can be agonizingly difficult. But, that’s because we might be thinking about it the “old” way.
Listen in as DEFG, American Water Homeowner Services, and Updater discuss a transformative framework to boost revenue, reduce the cost to serve, and improve customer satisfaction at the same time.
After listing to this webinar, you'll understand:
- Drivers for transforming the utility’s customer model
- The context for the utility’s customer strategy into the future
- What a “beyond-the-meter” program is
- How conventional programs have changed
- How much revenue and CSAT growth is possible
- How to tie your programs and vendors together
- Best practices from a few case studies
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