Recorded Webinar

Free On-Demand Webcast | Leverage beyond-the-meter programs to boost revenue and customer satisfaction

Posted to American Water Homeowner Services in the Utility Management Group
image credit: AmWater
PJ Davis's picture
Content Manager | Editor | On-Line Event Producer Energy Central

FAVORITE STORY: 'The Mc-Webcast'​ * Power outage, T-Minus 15 minutes to webcast start; laptop in hand, ran down the 11 flights from the office to the car and bolted over to the McDonald's next...

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  • Sep 9, 2020

The need to transform the utility's customer strategy is accelerating.  When it comes to generating incremental earnings, we often stand at a crossroads: cost containment and efficiency efforts vs. grow non-traditional revenue. And, growing it can be agonizingly difficult. But, that’s because we might be thinking about it the “old” way. 
Listen in as DEFG, American Water Homeowner Services, and Updater discuss a transformative framework to boost revenue, reduce the cost to serve, and improve customer satisfaction at the same time. 
After listing to this webinar, you'll understand:

  • Drivers for transforming the utility’s customer model 
  • The context for the utility’s customer strategy into the future 
  • What a “beyond-the-meter” program is 
  • How conventional programs have changed 
  • How much revenue and CSAT growth is possible 
  • How to tie your programs and vendors together 
  • Best practices from a few case studies 

Fill out the form below to listen today!

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