Altivon designs & delivers some of the largest contact center solutions in North America. We have longstanding relationships with many Utilities, including Idaho Power and Consolidated Edison. Altivon is a Genesys Gold Partner. Ask us about Genesys Cloud.

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Free On-Demand Webinar | The Impact of Artificial Intelligence on Customer Experience: Industry Round Table

image credit: Altivon

PJ Davis's picture
Content Manager | Editor | On-Line Event Producer Energy Central

FAVORITE STORY: 'The Mc-Webcast'​* Power outage, T-Minus 15 minutes to webcast start; laptop in hand, ran down the 11 flights from the office to the car and bolted over to the McDonald's next...

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Free On-Demand Webinar: The Impact of Artificial Intelligence on Customer Experience: Industry Round Table. View today!

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Artificial Intelligence (AI) is the next wave of the customer experience revolution. The first waves took time, as customers invested in Internet access and mobile devices. This wave is moving fast, because there are no more barriers to adoption from the customer's perspective. Now the expectation is that every interaction will be like the best interactions they've already had with Amazon, Netflix and Google.

Utilities have a great opportunity to leverage artificial intelligence throughout their businesses. Quick wins include usage analysis to help customers cut their bills, and predictive analytics for proactive notifications of potential overages and outages.

Listen in to a lively round table discussion of artificial intelligence and customer experience in the Utility industry. Representatives from Idaho Power and Consolidated Edison share the virtual stage with Genesys Gold Partner Altivon.

During this on-demand webinar you will learn about:

  • Blended AI and the continuous conversation
  • Hyper-personalization
  • Discovering behavior patterns in massive data
  • Siri, Alexa and Cortana as your virtual agent
  • Proactive intelligent notifications
  • Predictive analytics
  • Preserving knowledge through the big shift change
  • Real-time virtual supervisor for agent oversight and support

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Sebastian Cacciatore
Consolidated Edison
Responsible for IT contact center telephony systems and desktop/application support for the Customer Operations organization.

Paul Turner
Idaho Power
Administers call center systems, develops solutions and drives product direction.

Frank Tersigni
Chief Customer Officer for Altivon, a Genesys Gold Partner

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