The Cloud Imperative | MegaShifts and MegaTrends for Customer CarePosted to Altivon
image credit: Altivon
- May 27, 2020 3:15 pm GMTMay 26, 2020 9:51 pm GMT
- 1943 views
This item is part of the Special Issue - 05/2020 - Customer Care, click here for more
Dramatic changes are underway in customer care. Some are MegaShifts—discontinuous breaks from previous patterns. Others are MegaTrends—distinctive paths to the future. All promise to improve customer experience and business outcomes for Utilities.
In ordinary times, business leaders consider trends for planning cycles. Bold predictions spur conversation and further fact finding.
These are not ordinary times.
As the world shutdown, leaders improvised. Out of sheer necessity businesses pivoted overnight to remote work and social distancing. This sudden disruptive moment pushed everyone to rethink processes, adopt technology and knock over walls preventing forward momentum.
Here are some clear conclusions:
- Cloud is the new normal
- CapEx/OpEx arguments no longer win
- The time is now
To read on for more insights into the MegaShifts and MegaTrends for customer care and how you can leverage these insights in your operation, please fill out the form below.
No discussions yet. Start a discussion below.
Thank Frank for the Post!
Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.