Altivon designs & delivers some of the largest contact center solutions in North America. We have longstanding relationships with many Utilities, including Idaho Power and Consolidated Edison. Altivon is a Genesys Gold Partner. Ask us about Genesys Cloud.
Some of the largest companies in North America rely on Altivon for their customer engagement and contact center solutions. These include many gas, electric and water utilities. They depend on us to define, deploy, support and continue to evolve their business-critical systems. We help them map, track and orchestrate the customer journey in this omni-channel world.
Top 4 Reasons to Work with Altivon:
Perspective. You are in the driver seat. We listen and recommend. We have no bias for deployment style (cloud, premise, hybrid), implementation method (agile, waterfall) or support structure (basic, managed).
Focus. We are experts in customer experience. We have lived the evolution from call center to contact center to holistic customer engagement.
Discipline. The best cutover is the one that goes unnoticed. Our change management process gets everyone on-board and makes cutover smooth.
Vision. Customer experience is a moving target. Our solutions can move with you as customer expectations evolve.
We select the right technology for you from the market leader Genesys along with hundreds of specific use case applications built for Genesys Cloud available on the AppFoundry.