White Paper

Preferences and Proactive Alerts for Utilities: A study of return on investment

Jay Malin's picture
Managing Director Good Egg Media LLC DBA AGENT511

Jay Malin, Ph.D., is a cofounder of AGENT511 and manages solution architecture for its utility and public safety solutions. He led the company's effort to develop and deploy the first text...

  • Member since 2018
  • 13 items added with 39,407 views
  • Jun 8, 2018

This item is part of the Utility Customer Care - Spring 2018 SPECIAL ISSUE, click here for more

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This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers.  Reasons to add these notifications include: improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs. Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs.


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Thank Jay for the Post!
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