AGENT511

AGENT511 provides a Utility Preference Manager that orchestrates customer subscriptions, applications, and communication channels.

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Jay Malin's picture
Jay Malin
Managing Director Good Egg Media LLC DBA AGENT511

About me

Jay Malin, Ph.D., is a cofounder of AGENT511 and manages solution architecture for its utility and public safety solutions. He led the company's effort to develop and deploy the first text...

  • Member since 2018
  • 8 items added with 7,973 views

White Paper

Preferences and Proactive Alerts for Utilities: A study of return on investment

Posted to AGENT511

  • Jun 8, 2018 9:15 pm GMT
  • 2423 views

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This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers.  Reasons to add these notifications include: improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs. Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs.

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Thank Jay for the Post!

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AGENT511
AGENT511 provides a Utility Preference Manager that orchestrates customer subscriptions, applications, and communication channels.
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Recent Comments

Jay Malin
Jay commented on ...
Customer Engagement for Utilities through Blockchain
Thanks Matt.  My opinion is that the best technology will be invisible to the end user.  The objective is to make the concept of identity - via...
Matt Chester
Matt commented on ...
Customer Engagement for Utilities through Blockchain
really interesting ideas, Jay.