AGENT511
AGENT511 provides a Utility Preference Manager that orchestrates customer subscriptions, applications, and communication channels.
White Paper
Preferences and Proactive Alerts for Utilities: A study of return on investment
This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
Your access to Member Features is limited.
This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers. Reasons to add these notifications include: improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs. Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs.
Discussions
No discussions yet. Start a discussion below.
Related Special Issue Content
Utility Customer Care - Spring 2018
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.
Sign in to Participate