AGENT511 provides a Utility Preference Manager that orchestrates customer subscriptions, applications, and communication channels.

White Paper

Preferences and Proactive Alerts for Utilities: A study of return on investment

This item is part of the Customer Care - Special Issue - 05/2018, click here for more

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This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers.  Reasons to add these notifications include: improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs. Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs.

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