Preferences and Proactive Alerts for Utilities: A study of return on investment
- Jun 8, 2018 9:15 pm GMTJun 8, 2018 8:48 pm GMT
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This item is part of the Special Issue - 2018-05 - Customer Care, click here for more
This study is to learn about the return on investment (ROI) for multichannel notifications for utility contact centers. Reasons to add these notifications include: improved customer satisfaction, mitigation of inbound communications, and regulatory requirements such as demand response programs. Read more about the technology, service costs, and financial motivations for creating multichannel communications notifications programs.