An Outage Communications Journey | The value of appropriate customer engagement and best practices
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- May 23, 2019 6:45 pm GMTMay 23, 2019 6:34 pm GMT
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This item is part of the Special Issue - 2019-05 - Customer Care, click here for more
For a utility providing vital electric service, a service interruption has the potential to disrupt peoples’ lives in many ways, from mere inconvenience and safety implications, to loss of revenue and productive time. Download this important white paper today and read as we explore how service interruptions are a prime opportunity for the utility to become the customer’s hero and help cement a positive, trusting relationship contributing to higher customer satisfaction scores.