AGENT511 provides a Utility Preference Manager that orchestrates customer subscriptions, applications, and communication channels.

White Paper

An Outage Communications Journey | The value of appropriate customer engagement and best practices

image credit: Used with permission.

This item is part of the Customer Care - Special Issue - 05/2019, click here for more

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For a utility providing vital electric service, a service interruption has the potential to disrupt peoples’ lives in many ways, from mere inconvenience and safety implications, to loss of revenue and productive time. Download this important white paper today and read as we explore how service interruptions are a prime opportunity for the utility to become the customer’s hero and help cement a positive, trusting relationship contributing to higher customer satisfaction scores.

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