White Paper

An Outage Communications Journey | The value of appropriate customer engagement and best practices

image credit: Used with permission.
Jay Malin's picture
Managing Director, Good Egg Media LLC DBA AGENT511

Jay Malin, Ph.D., is a cofounder of AGENT511 and manages solution architecture for its utility and public safety solutions. He led the company's effort to develop and deploy the first text...

  • Member since 2018
  • 13 items added with 41,285 views
  • May 23, 2019

This item is part of the Utility Customer Care - Spring 2019, click here for more

Access White Paper

For a utility providing vital electric service, a service interruption has the potential to disrupt peoples’ lives in many ways, from mere inconvenience and safety implications, to loss of revenue and productive time. Download this important white paper today and read as we explore how service interruptions are a prime opportunity for the utility to become the customer’s hero and help cement a positive, trusting relationship contributing to higher customer satisfaction scores.


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Jay Malin's picture
Thank Jay for the Post!
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