White Paper

Customer Engagement for Utilities through Blockchain

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Jay Malin's picture
Managing Director Good Egg Media LLC DBA AGENT511

Jay Malin, Ph.D., is a cofounder of AGENT511 and manages solution architecture for its utility and public safety solutions. He led the company's effort to develop and deploy the first text...

  • Member since 2018
  • 13 items added with 39,437 views
  • Sep 23, 2019

This item is part of the Blockchain in Utilities - Fall 2019 SPECIAL ISSUE, click here for more

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Privacy and security are major priorities for large organizations and utilities are no exception. Current approaches, including Federated identity models, fail to solve these problems and further limit innovation across the utility. Download this white paper and learn that by leveraging self-sovereign identity and unlocking the potential in blockchain, utilities are able to tap unrealized opportunities in service delivery, EV loyalty and mobility, and energy credits and DER programs. Download today!

Matt Chester's picture
Matt Chester on Sep 23, 2019

really interesting ideas, Jay. I find that most people (myself certainly often included) see blockchain as a confusing concept that's hard to grasp, no matter how it's explained. Do you think this will be a hindrance towards the utilization of the tech for customer engagement, or is the blockchain all behind the scenes so that the customer doesn't even realize they're benefitting from blockchain? 

Jay Malin's picture
Jay Malin on Sep 27, 2019

Thanks Matt.  My opinion is that the best technology will be invisible to the end user.  The objective is to make the concept of identity - via decentralized identity (DID) seamless and transparent to the end user.  The hope it to provide the toolkits and SDK's to the user community, namely utilities so they can readily implement this technology without having web developers become experts in blockchain.  There's a ton of momentum and I am confident the tech won't become the hindrance - ultimately ecosystem and integration will faciliate adoption  I appreciate your interest!

Matt Chester's picture
Matt Chester on Sep 27, 2019

My opinion is that the best technology will be invisible to the end user.

True-- or as Arthur C. Clarke said: "Any sufficiently advanced technology is indistinguishable from magic"

Jay Malin's picture
Thank Jay for the Post!
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