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Modern Methods for Addressing Negative Reviews – Part 1 | Appos Advisors
From reviewing a product on Amazon and leaving a customer experience post on Yelp, to placing an employee review on Glassdoor, there are plenty of opportunities for people to vocalize their experiences with companies. However, when it comes to company growth, good and bad reviews can make or break a business. According to the 2019 study by Ranstad US on technology and the employee experience, “two out of three (66%) managers don’t think negative online employer reviews significantly impact their ability to recruit top candidates, but over half (57%) of employees say they won’t even apply to a company with negative reviews.” So, this begs the question, how should businesses combat negative reviews?
Managing negative online reviews can be overwhelming, but addressing them must remain a top priority.
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