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TVA EnergyRight Launches Virtual Home Energy Audits

ENP Newswire

The Tennessee Valley Authority is the first utility in the southeast U.S. to launch virtual home energy evaluations, enabling residents across its seven-state region to benefit from money-saving energy advice, even during pandemic conditions.

'TVA is public power, and with local power companies, we are making it even easier for you to save money on your energy bill,' said Frank Rapley, senior manager, TVA EnergyRight. 'Innovation is in TVA's DNA, and we're using new technology to provide consumers expert energy advice, while maintaining CDC social distancing guidelines.'

Normally a technician would visit a customer's home to complete the evaluation. Now, customers can use their smart device to interact with an energy professional through an app and augmented reality technology.

'It was really easy,' said Bri Moran, Nashville, Tennessee. 'We looked at my appliances, thermostat and heat and air unit, and checked the weather stripping on my doors and windows. He made it simple to find everything, because I wasn't sure where everything was.'

According to Rapley, energy evaluations help customers save money by identifying areas where energy loss may occur. The new technology makes the evaluation possible while maintaining safe social distancing and including the homeowner in the experience. 'While in-person inspections are done while homeowners wait in their living rooms, virtual inspections take them along the journey. We get them excited about saving energy in their home, and we can see they're really interested in learning,' Rapley said.

TVA partnered with CLEAResult, a leader in designing and maintaining energy optimization services for utility companies, to bring this product to customers.

TVA virtual home energy evaluations are open to all residential customers - homeowners, landlords, and tenants - of qualifying single-family residences within TVA's service area. Customers should contact their local power company to schedule their virtual home energy evaluation or visit to learn more.

The Tennessee Valley Authority is a corporate agency of the United States that provides electricity for business customers and local power companies serving nearly 10 million people in parts of seven southeastern states. TVA receives no taxpayer funding, deriving virtually all of its revenues from sales of electricity. In addition to operating and investing its revenues in its electric system, TVA provides flood control, navigation and land management for the Tennessee River system, and assists local power companies and state and local governments with economic development and job creation.


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Debra Ballard's picture
Debra Ballard on Jul 6, 2020 3:42 pm GMT

TVA is certainly to be applauded for offering this service to their consumers.  It's a great way to engage consumers and help them to realize that they are in control of their usage and, therefore, their bill amount.  However, they are not the first utility in the southeast to offer this.  Electric Membership Cooperatives have been offering this service to their members for years.  Even before the advent of the internet and smart devices, at the co-op I worked at in Georgia, we used a very rudimentary version of a member audit of their homes by mailing them a questionnaire and then following up prior to sending a representative out for an on-site audit.  That was in the late 1980s.  I have trained utility employees in almost every state in the nation and a majority of the co-ops and investor-owned utilities offer it.  The exception I've found is municipal systems probably due to budgeting issues.   

Matt Chester's picture
Matt Chester on Jul 6, 2020 4:39 pm GMT

The exception I've found is municipal systems probably due to budgeting issues.   

Given how many customers are left out when muni's aren't included, is there a systematic approach that can help bring them into the fold? Or would it all come down to finding the money in city/local budgets?

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