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Tata Power integrates bill payments for customers via 'Microsoft Kaizala' amid COVID-19

ENP Newswire

The ongoing COVID-19 pandemic has led to an increased adoption of the digital payment solutions by customers.

In line with its customer first approach, Tata Power has facilitated the ease of bill payments for its customers amid lockdown via the 'Microsoft Kaizala' app, a phone number based simple and secure mobile messaging app service.

With customers relying on digital payment platforms these days, Kaizala, will ensure timely notifications regarding Meter Reading Details, Bill Generation Details, Reminder for Discount/Due/Over-Due Dates & Amounts, Payment Receipt, Disconnection Alert & Notice, thereby easing the entire bill payment process. The app also facilitates one touch solution for Reporting Power Failure complaint, Write to Customer care, Accessing consumer account etc.

Commenting on this development, Mr. Praveer Sinha, CEO & Managing Director, Tata Power, said, 'The uncertain longevity of the COVID-19 crisis has led customers to become habitual of digital payment platforms. Through Kaizala, we aim to offer quality service to our customers and boost the overall digital payment experience amid this lockdown.'

'The lockdown has led many customers to embrace the digital payments' ecosystem to pay bills. Through Kaizala, we aim to continue introducing such secured payment getaways for our customers thereby ensuring a seamless and hassle-free experience for them', said Mr Sanjay Banga, President - Transmission & Distribution, Tata Power.

A growing number of large consumer-centric businesses and local governments in India are fast adopting Microsoft Kaizala to improve the speed and efficiency of delivering their services.

Apart from Kaizala, Tata Power's other digital initiatives include KYEC, VoiceBOT Tina, Push-Pull SMS, Online Submission of Applications for New Power Supply Connection, E-services that accepts 18 types of online applications, GIS-based tablets for site visit and verification, e-payment, WhatsApp service and real-time response to consumer e-mails related to power supply issues.

About Tata Power

Tata Power is India's largest integrated power company and, together with its subsidiaries & jointly controlled entities, has an installed capacity of 10,763 MW. A pioneer in the field, it has a presence across the entire power value chain - generation of renewable as well as conventional power including hydro and thermal energy, transmission & distribution, trading and coal & freight logistics. With renewable energy assets in solar and wind accounting for 30% of the company's portfolio, Tata Power is a leader in clean energy generation. In line with the company's view on sustainable and clean energy development, Tata Power is steering the transformation of utilities to integrated solutions by looking at new business growth in EV charging & storage, distributed generation & rooftops, micro grids and home automation & smart meters. It has successful public-private partnerships in generation, transmission & distribution in India, namely 'Tata Power Delhi Distribution Ltd.' with Delhi Vidyut Board for distribution in North Delhi; 'Tata Power Ajmer Distribution Ltd.' with Ajmer Vidyut Vitran Nigam Ltd. for distribution in Ajmer; 'Powerlinks Transmission Ltd.' with Power Grid Corporation of India Ltd. for evacuation of Power from Tala hydro plant in Bhutan to Delhi; 'Maithon Power Ltd.' with Damodar Valley Corporation for a 1050 MW Mega Power Project at Jharkhand. Tata Power is serving more than 2.6 million distribution consumers in India and has developed the country's first 4000 MW Ultra Mega Power Project at Mundra (Gujarat) based on super-critical technology.


Shalini SinghHead



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