Sherry slams NEPRA for sending excess bills to consumers
- Sep 9, 2021 2:40 pm GMT
'It is shocking that power companies have issued bills for more than the allowed 31 days in one month and that this has been happening since
In a statement, she said while the rules state that all tariffs for the residential customers are applicable only on a maximum billing period of 31 days, the power companies are issuing bills for 35 and 37 days of electricity usage to their customers in a single month.
'This blatant disregard of the law is a matter of concern. Why is NEPRA not enforcing the laws onto the power companies and solving the issue systematically, rather than a case-by-case basis. What about people who do not know how to lodge a complaint, are there any plans to return their overbilled amounts? There needs to be immediate enquiry and action to resolve this matter,' she added.
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