FirstEnergy's West Virginia Utilities Encourage Customers to Arrange Payment Plans and Apply for Bill Assistance Programs
- Oct 20, 2021 8:39 pm GMT
"The pandemic has greatly increased financial hardships among our
Programs customers may be eligible to participate in include:
The Low Income Energy Assistance Program(LIEAP): Helps residential customers maintain electric service through cash grants for home heating bills and emergencies, including past-due bills and termination notices. To apply, obtain an application from your local Deparment of Health and Human Resources (DHHR) office, Community Action Agencyor senior center, call 1-877-716-1212 or visit www.wvpath.org.
- Emergency Assistance (EA) Program: The program is administered by WV DHHR and helps customers avoid termination of service for nonpayment by providing a payment directly to the utility company. To apply, call 1-877-716-1212 or visit https://dhhr.wv.gov/Pages/default.aspx.
The Dollar Energy Fund(DEF): Helps customers avoid termination of service for nonpayment by providing a payment directly to the utility company. To find an agency and apply, visit www.hardshiptools.org/AgencyFinder.aspx.
- 2-1-1 Helpline: This nationwide resource and information helpline identifies locally available programs that may assist customers with utility bills or other needs. For more information dial 2-1-1, text your ZIP code to 898211 or visit the 2-1-1 website.
The WV Housing Development Fundprovides payment assistance to help renters with utility bills, current or past-due rent and more through the Mountaineer Rental Assistance Program(MRAP). To apply for rental assistance or learn more about the upcoming WV Homeowners Rescue Program, visit www.wvhdf.com.
For a complete list of assistance programs for which customers may be eligible, including installment payment plans and budget billing, please visit www.firstenergycorp.com/billassist, or call customer service:
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Potomac Edison serves about 151,000 customers in the Eastern
FirstEnergy is dedicated to integrity, safety, reliability and operational excellence. Its 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in
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