Energy Central News

Curated power industry news from thousands of top sources.

News

Farmington Electric Utility System customers will experience new online bill payment system

Source: 
Daily Times

FARMINGTON – The thousands of customers who pay their Farmington Electric Utility System bill online will be in for a new experience. A new billing system that has been tested by the utility for a year is up and running.

Customers have until May 10 to access the new system before their automated payments cease, the release said.

“After this date, customers will no longer be able to access their accounts or make payments through the old system,” the release said.

More: Man convicted of stealing semitrucks from area business, gets probation

City of Farmington spokesperson Georgette Allen told the Daily Times that the city will do extra outreach on its social pages and place an insert into FEUS bills to explain the upgraded system and remind people with automatic bank drafts to access the new system.

According to the release, the new system:

• Allows customers log in to their accounts and see charges and usage;

• Allows customers to make payments on multiple accounts with a new shopping cart feature and access and pay all their bills with one login;

• Bills can be paid one at a time or all at once using the new shopping cart feature;

• Bills can also be paid using e-check payments.

“Approximately 12,000 payments are processed online each month, FEUS director Hank Adair said in a press release Monday. “It’s the number one payment method for our customers. We want to make the process as easy as possible for them.”

More: Kirtland Central grad from Sheep Springs recounts work on NASA's Mars rover Perseverance

The new system can be accessed at https://utilities.fmtn.org/webpay.

The release stated that Selectron is the utility’s “interactive voice response (IVR) phone system provider,” and the online payment addition is an upgrade of that system.

FEUS is a city-owned northwest New Mexico utility serving about 46,000 metered customers in a service area that covers 1,718 square miles across much of San Juan County and a small area of Rio Arriba County.

Contact John R. Moses at 505-564-4624, or via email at jmoses@daily-times.com. Support local journalism with a digital subscription: http://bit.ly/2I6TU0e

This article originally appeared on Farmington Daily Times: Farmington Electric Utility System customers will experience new online bill payment system

___

(c)2021 The Daily Times (Farmington, N.M.)

Visit The Daily Times (Farmington, N.M.) at www.daily-times.com

Distributed by Tribune Content Agency, LLC.

Discussions

Spell checking: Press the CTRL or COMMAND key then click on the underlined misspelled word.

No discussions yet. Start a discussion below.

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.

                 Learn more about posting on Energy Central »