Continuous improvement, solid partnerships bring significant growth to Accelerated Innovations’ business and product platform
- Jun 28, 2017 11:27 pm GMT
Since its founding in 2008, Accelerated Innovations has grown steadily and surely from its humble beginnings in a one-room home office to what is now an increasingly expanding national team headquartered in the heart of downtown St. Paul, Minnesota.
Today, Accelerated Innovations (AI) serves utilities with customer engagement solutions in more than 20 states. Over the past two years, AI saw its largest growth yet. In 2016, the company experienced a 70% financial growth from its product platform, MyMeter. And, the expansion continues in 2017 with AI already doubling its customer base and approaching 100 utility partners.
Founder and CEO, Josh Headlee, describes the company’s consistent growth as the result of “putting people first, building strong relationships, and delivering a solid product consistently, time after time.” He says, “We are known as a company that cares about its customers. We bring the same level of service and standard of excellence to every single utility that we serve—large or small. As we continue to grow, it’s an honor to serve more people than ever.”
MyMeter, which is AI’s flagship customer engagement offering, has evolved along the way as well. In the beginning, MyMeter provided utilities and their customers with a simple way to view their meter data. Today, MyMeter is a secure, one-stop shop for customer care, customer account access, customer experience, and billing and payments. Utilities no longer need to stitch various vendors together because MyMeter does it all for them. Meanwhile, the platform continues to evolve and earn the praise of its users.
Wright-Hennepin Cooperative Electric Association has been an AI customer since 2008 and their team praised MyMeter as “a valuable tool for both our members and our member service representatives. Members have the ability to view their daily usage and even set usage threshold notifications to help them manage their energy use. AI works with us to improve and add features to benefit our membership.”
With dozens of features currently available and more being unveiled with each release of the platform software, utilities and their customers now have more access to their energy use data than ever before, and more ways to view it as well. This access to data helps give customers a greater sense of control over their energy use, which leads to greater customer satisfaction with their utility. Through MyMeter, residential, commercial, and industrial customers with AMI meters have access to interval data on their computer, tablet, or device—in some cases 15 minute and/or real time smart meter data.
In addition, depending on how the utility configures the MyMeter platform, their customers can: set energy markers to measure the impact that changes they make have on their energy usage (travel, new appliances, season changes, etc.); set alerts about under or over usage; view and pay bills online; report and view outages; and use a Pay-As-You-Go option which gives them the ability to pre-pay for their energy usage. As AI’s COO, Mark Brown, explains, “Pay-As-You-Go treats your bill like a fuel tank instead of a bar tab.”
MyMeter customer, Connexus Energy recently praised AI’s “reliable support team with quick response times.” In the words of Raquel Berg, Manager of Member Services and Marketing at Connexus Energy, “We are very pleased with the web outage reporting tool, which allows us to obtain more information from members that we don’t receive from the IVR system. Ultimately, helping to expedite restoration and save on unnecessary truck rolls.”
As AI moves through its ninth year of business the original model of the organization has held true—Mr. Headlee reflected, “The most important thing is the relationship with the customer, listening to them, understanding what they need, and then delivering a rock-solid product every time.”
Headquartered in St. Paul, Minnesota, AI is the team behind the MyMeter energy engagement platform. MyMeter is bridge leveraging utility smart metering infrastructure that gives businesses and home owners greater control over their energy use. AI's utility partners realize verified energy savings and improved customer care through greater opportunities to engage, communicate, and empower customers with tools for energy use feedback, alerts, analytics and prepaid billing.
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