City Power embarks on programme to update smart meters or replace old meters
- Jan 24, 2023 2:19 pm GMT
According to the department, this means that prepaid electricity tokens purchased after this date will not be recognised by the current prepaid meters installed in 1993.
In an effort to resolve this system issue, power utility
“This is a system-linked limitation and not unexpected; however, with the recent articles published in the media, it has caused quite a panic in the public space. We certainly do not want to scramble at the last minute and want to ensure that prepaid electricity customers continue to receive services when the new system kicks in towards the end of 2024,” said
The EISD said the current Standard Transfer Specification (STS) system has been in place since 1993 and will stop dispensing voucher sequences on
“When the time comes, the prepaid meters will stop accepting new credit tokens and will then stop dispensing electricity after the existing credits are used up,” said Sun.
He added that any tokens generated after this date and utilising the 24-digit number will be rejected by the meters as being old tokens.
“I urge customers with the affected meters in
The way to identify a
The power utility added that on the back of the card there is a hologram of City Power’s Firefly logo and the contact numbers for the Risk Team should you want to verify the staff member’s ID number.
No discussions yet. Start a discussion below.
Get Published - Build a Following
The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.
If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.