BGE Ranked First among East Large Segment Utilities by J.D. Power in its 2019 Electric Utility Business Customer Satisfaction Study
- Nov 27, 2019 7:28 am GMT
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BALTIMORE -- Baltimore Gas and Electric Company (BGE) ranks number one in customer satisfaction with Business Electric Service in the East among Large Utilities, three years in a row, according to the J.D. Power 2019 Electric Utility Business Customer Satisfaction Study.?
BGE ranked highest in the study's Large Utilities in the East Region with a score of 808, which is 35 points higher than BGE's first place score last year and 35 points above this year's 12-company average of 773 for electric utility business customers. Companies are ranked on a 1,000-point scale. BGE ranked highest in three of the six study factors, including Billing and Payment, Price, and Corporate Citizenship.
This comes on the heels of first-place recognitions for BGE in 2017 and 2018 in the Electric Utility Business customer segments by J.D. Power.
"BGE's customers are the driving force behind this exciting news and I sincerely want to thank them for acknowledging us in this way," said Calvin G. Butler Jr., chief executive officer of BGE and interim CEO of Exelon Utilities. "The J.D. Power results affirm that our investments in our gas and electric infrastructure and improvements to our direct customer interactions are having a meaningful impact on the communities we serve. While BGE appreciates the recognition from our customers, we remain focused on continuous improvement and challenge ourselves to not only anticipate but to also exceed their ever-evolving needs."
BGE recognizes that our focus on business customers enables them to succeed and grow, which creates jobs and drives economic impact. BGE is committed to partnering with the businesses we serve through our energy efficiency and business development initiatives such as the Smart Energy Savers and Smart Energy Economic Development (SEED) programs. These initiatives allow businesses of all sizes to convert energy savings into business expansion.
BGE's sister Exelon utility Delmarva Power ranked first among East Midsize Segment Utilities in the J.D. Power 2019 Electric Utility Business Customer Satisfaction Study.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018 and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Large segment of the 2019 Electric Utility Business Customer Satisfaction Study of electric utility customer satisfaction among business customers. Visit jdpower.com/awards.