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BGE named among nation's utilities most trusted by business customers

  • Aug 16, 2019
M2 PressWIRE

Escalent's 2019 business customer experience and brand health study of utility industry places BGE in top quartile nationally, top 3 in East region

BALTIMORE - BGE has been recognized as one of the most trusted utilities in the nation in the leading study of utility industry brand health and business customer experience released by Escalent, a top human behavior and analytics firm.

The study, Cogent Syndicated Utility Trusted Brand & Customer Engagement(TM): Business, named BGE among the top 20 companies on Escalent's 2019 Trusted Business Partner list-utilities that scored highest nationally in service satisfaction, product experience, and brand trust. In business customer brand trust benchmark scoring, BGE ranked third in the East Region and scored in the top quartile overall. More than 12,500 business customers served by 78 of the largest U.S. utilities were surveyed.

"At BGE, the value we provide our central Maryland customers goes far beyond our substantial investments in the safe, reliable delivery of energy," said Calvin G. Butler Jr., CEO of BGE. "We work tirelessly to meet customers where they are, and recognition from Escalent-and ultimately from our numerous business customers, large and small-affirms the positive impact of our commitment to outstanding customer service. It also challenges us to be even more intentional about pursuing new, innovative opportunities to enhance the customer experience."

Escalent's study explores utility relationships with business customers through a customer experience "Balanced Scorecard" approach. The study evaluates utilities on customer focus, community support, communications effectiveness, reliable quality, company reputation, customer advocacy, and environmental dedication.

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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. In the J.D. Power 2017 and 2018 Electric Utility Business Customer Satisfaction Study SM, BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In addition, in the J.D. Power 2018 Gas Utility Business Customer Satisfaction Study SM BGE received Best in Customer Satisfaction with Business Natural Gas Service in the East. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, YouTube, Flickr, and engage with the latest BGE stories on

Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Large segment of the 2018 Electric Utility Business Customer Satisfaction Study and the East Region of the 2018 Gas Utility Business Customer Satisfaction Study of electric and gas utility customer satisfaction among business customers. Visit


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