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Member since: 2018

Heads Alorica's global contact center outsourcing practice for Energy & Utility companies.  

Services 50% of the Top 20 Electric & Gas Utilities - with over 30 Energy & Utility clients

Experience with Regulated and Non-Regulated Suppliers

Electric, Natural Gas, Wind, Solar, Propane, Water, Stored Power and Connected Home Solutions

147 Global Contact Centers

Over 90 in the USA

100,000 Site based live agents with more than over 5,000 working in the Utility Sector

Over 6,000 Work-at-Home associate in the USA

Work-at-Store, local retail facing solutions provider

Omni-Channel Solutions including voice & non-voice technology 

Voice, IVR, Chat, Text, Bots, AI and more..

Alorica is registered MBE supplier

Alorica is 100% PCI Level One certified 

Solutions for Utility and Entergy Programs of virtually every size and scale.

Move In/Out; Turn on/Off; activations, saves, retention, winback, enrollments, med-cert, Care, troubleshooting, tech support, Warranty and Home Protection Service, service scheduling, billing, credit, payments, arrangements, card & ACH processing, outage support, demand support solutions, CRM conversion support, seasonal support, back office solutions

US, Canada, MX, Guatemala, Panama, Honduras, Jamaica, DomRep, UK, Australia, Bulgaria, Philippines, China, Japan