Vice President, Global Energy & Utility Solutions, Alorica
Heads Alorica's global contact center outsourcing practice for Energy & Utility companies.
Services 50% of the Top 20 Electric & Gas Utilities - with over 30 Energy & Utility clients
Experience with Regulated and Non-Regulated Suppliers
Electric, Natural Gas, Wind, Solar, Propane, Water, Stored Power and Connected Home Solutions
147 Global Contact Centers
Over 90 in the USA
100,000 Site based live agents with more than over 5,000 working in the Utility Sector
Over 6,000 Work-at-Home associate in the USA
Work-at-Store, local retail facing solutions provider
Omni-Channel Solutions including voice & non-voice technology
Voice, IVR, Chat, Text, Bots, AI and more..
Alorica is registered MBE supplier
Alorica is 100% PCI Level One certified
Solutions for Utility and Entergy Programs of virtually every size and scale.
Move In/Out; Turn on/Off; activations, saves, retention, winback, enrollments, med-cert, Care, troubleshooting, tech support, Warranty and Home Protection Service, service scheduling, billing, credit, payments, arrangements, card & ACH processing, outage support, demand support solutions, CRM conversion support, seasonal support, back office solutions
US, Canada, MX, Guatemala, Panama, Honduras, Jamaica, DomRep, UK, Australia, Bulgaria, Philippines, China, Japan
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