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Member since: 2019

For over 25 years, Rob has been helping utilities including Georgia Power, Eversource, Ameren, Oncor, Avista, Alabama Power, Alliant Energy, Xcel Energy, JEA and OUC improve both Customer Experience and Customer Engagement.  In his current role at American Water Homeowner Services as Director of Business Development, Rob works closely with both Electric & Gas utilities by assisting them in developing, or enhancing, their Behind The Meter solutions as a way of generating non-usage revenue while increasing customer satisfaction.