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Member since: 2000

Matt Chwalowski, Ph.D., is an energy and utilities expert with 20 years of combined management consulting in the energy and IT areas. He is with the Energy Business Transformation Practice at PA Consulting, an international, multi-disciplinary consulting firm, at their North American headquarters in Washington, DC. His consulting experience is focused on utility Customer Service analyses and improvements including organizational restructuring, information technology deployments and regulatory support. He works with different aspects of field force automation, billing, call centers, work management, customer information, outage management, metering, wire-line and wireless connectivity and operational and business implications.