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Member since: 2020

Mark Efimoff is a Manager for Pyramid Consulting International. Mark has 36 years of performance improvement experience with strategy, planning, program/project management, process improvement, and service delivery management leadership. Mark has also been a management consultant in Engineering and Manufacturing Services Practices where he provided solutions to streamline business processes, reduce costs, improve customer loyalty and accelerate time-to-market. He brings delivery management and operational and consulting experience with domestic and international corporate clients in Automotive, Manufacturing and Federal Government. Mark’s relevant experiences include:

- Improved service request fulfillment for global automotive OEM using supply chain management improvements to increase customer satisfaction and increase throughput 5x resulting in up to 300% cycle-time reductions while streamlining service delivery using business process automation and lowering inventory carrying costs 40%.

-Employed activity-based management approach for automotive OEM to optimize and unify IT service delivery resulting in improved performance with 25% reduction in staffing.

- Implemented process improvements and performance analytics with corresponding dashboard for reducing the cycle-time for deployment of assets by 67% for global automotive OEM.

-Led North American launch of International Material Data System (IMDS), a system used throughout the global automotive supply chain for recyclability and substance reporting to comply with the European End-of-Life Vehicle Directive including implementation of productivity and customer satisfaction improvements.

-Developed a knowledge management plan to improve collaboration capabilities and leverage knowledge sharing among employees and strategic alliance partners in support of global automotive OEM’s public policy positions.

-Led market launch across Northeast United States for Korean automotive OEM using direct-marketing techniques to accelerate market awareness and traffic at factory-owned stores by 200%.  Trained business process owners to use process management techniques to improve quality, reduce cycle time and streamline costs across North American region of global automotive OEM.