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Member since: 2022

I am an experienced leader in the customer experience space. I've worked in Utilities since 2007 and have witnessed a remarkable transition in the industry. I have accountability within our business to drive our CX strategy and initiatives and lead both front and back office teams. I am also involved in energy efficiency initiatives, am leading the replacement of our CRM tool and am passionate about leveraging data to make better decisions for our business and our customers.