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John Baksa

President Americas Utilities, Hansen Technologies

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Member since: 2020

With over 40 years’ experience, Hansen Technologies (ASX: HSN) is a leading global provider of billing and customer care technologies for utilities, telcos and pay-TV operators. Throughout North America and LATAM my role is to deliver Hansen’s proven and scalable solutions, enabling our clients to provide cost-effective end-to-end business initiatives to improve their customers’ experience.

I am proud to lead the growing family of Hansen Technologies’ brands in North America and LATAM including the well-known BannerCX, NirvanasoftCX, SolutionsCX BPO, PeaceCX, and ICX platforms.

Throughout my career I have been recognized for delivering critical technology projects, improving and streamlining operations, implementing change, and delivering high value solutions that enhance the business and improve the client experience.

As a collaborative leader I enjoy building productive working relationships with our clients, partners, and employees. My information technology, delivery, and business operations roles have given me a broad set of experiences to share.

When you place your energy billing, transaction management/MDM, and customer care needs with Hansen Technologies, I assure you that you will be getting a proven, reliable solution that you can trust to support your business operations and growth.