Ida Babayan

Glendale Water & Power (GWP) provides customers with reliable and sustainable water and power services that are cost effective and innovative. This vision is accomplished through the prudent use of resources, technology, innovation, teamwork and planning to ensure sufficient supply for today and the future. GWP consists of six divisions: Administrative Services Electrical Services Water Services Power Management Services Business Services Environmental & Safety Services The focus of these divisions is to ensure that the City is served well today, and is poised to meet future challenges. The key components in GWP’s operation include: Electric and Power Services: Provide safe, reliable, sustainable and affordable electric service by integrating a resource portfolio that meets regulatory requirements and local needs and making continuous improvements in the local delivery system. Water Supply: Provide water services that meet or exceed the regulatory water quality requirements while optimizing the local production of water resources and the efficiency of water use. Customer Service: Achieve high customer satisfaction levels by increasing the value of the programs and services GWP offers. Rates: Achieve water and electric rates that are at the median of comparable utilities in Southern California. Sustainability: Ensure that we move towards a clean energy future in an efficient and cost effective manner and to operate our business with excellence by focusing on customers, our community, and employees. Infrastructure: Assure high service reliability by continuously improving and maintaining the GWP physical plant, electric and water facilities. Work Force: Through succession planning, develop, retain and promote highly skilled, dedicated, and customer-focused work force. Utility Modernization: Develop new and improve existing programs, systems and technologies to reduce GWP’s costs, enhance customer service and increase operational effectiveness. Legislation & Regulation: Influence local, state, and federal legislation and regulations to benefit the customers and GWP's efficient operation.