Member since: 2020
Mr. Durdov has over 25 years of consulting experience in the electric, gas, and water utility industry working with leading utility clients, premier consulting firms (Accenture, PwC), and the top customer insight company (J.D. Power). Insight through Analytics and Business Intelligence Mr. Durdov helps utilities obtain insight across the full spectrum of customer experience and internal operations. He helps utilities utilize data, analytics, and business intelligence to obtain insight and take action that deliver impactful results to their customers and employees. Digital Transformation Mr. Durdov helps utilities plan/execute large-scale business and digital transformation projects/programs. Many of these engagements have been a result of large strategic company initiatives involving major parts of the organization where people, process, and technology are impacted. Universal goals include seamless integration of companies/facilities, digital experience, and operational excellence while minimizing business disruption/change impact. His range of experience includes strategy, roadmap/business case, design, and agile implementation.