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Member since: 2016

Andy is an energy and utilities expert at PA Consulting Group. He is also a lead in our Next Generation Utility Customer practice area, with a focus on transforming the customer experience, customer service and field operations transformation, customer insights and analytics, and new product and service development and innovation.  Andy has helped manage complex organization-wide systemic customer change initiatives and business process and organizational redesign projects involving large teams and multiple work streams, delivering multi-millions of dollars in financial benefits to his clients.