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Telecom Admin II/Sr./Lead

Electric Reliability Council of Texas

Location:
Position Type:
Rqd Education: Certification
Rqd Experience: 5+ years
Date Posted: December 11, 2022
Reference Code: R1243
As a member of our collaborative IT team, you will encounter cutting edge technology systems and solutions that run the electric power grid and wholesale markets within the state of Texas. You will use your creativity and technical expertise to implement industry leading IT solutions that will help shape the future of the global electric utility industry.

AT ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.

Telecom Administrator installs, configures, and supports an organization's local area network (LAN), wide area network (WAN), voice, and Internet systems including remote access and authentication. Responsible for the Design, Implementation, maintenance, and troubleshooting of ERCOT's network and telecommunication systems includes support of LAN/WAN, VoIP, PBX and wireless components. Adjusts network sizes to meet volume or capacity demands. Utilizes network monitoring systems to monitor utilization and reliability of infrastructure. Provides Level 3 support.

JOB DUTIES
  • Broadly applies principles, theories and concepts related to the profession. A seasoned, experienced professional with an in-depth/full understanding of area of specialization.
  • May provide recommendations regarding issues outside the bounds of defined procedures and practices. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Wide latitude for decisions within assignments, programs and projects; impact is generally limited to the project or department.
  • Acts as a resource to advise, and may at times a lead the work of lower level professional and/or support employees. Generally represents the department on projects and may perform in a project leadership role.
ADDITIONAL JOB DUTIES

Level 2
  • Management and maintenance of the ERCOT Corporate network
  • Support of ERCOT wireless systems
  • Works with Desktop Support Team on troubleshooting end-user issues
  • Utilize ERCOT's extensive monitoring infrastructure to proactively analyze the network before problems occur
  • Manage network ticketing queue
  • Basic PBX configuration
  • Implementation of new network systems and maintain existing systems
  • Performs troubleshooting, routine maintenance, and analysis of the various firewall platforms supported at ERCOT
  • Configures VPN and remote access platforms for high-availability
  • Utilizes ERCOT's extensive monitoring infrastructure to proactively analyze the network before problems occur
  • Maintains knowledge of the network monitoring applications to include NetScout, Network General Infinistream, Solarwinds Orion, and ArcSight
  • Configures and supports end user phone handsets and VoIP soft phones
  • Configures and manages out of band access solutions
  • Opens trouble tickets on T1/T3/OC-3/DWDM issues with vendors
Level Senior - Above +
  • Design and development of the network services architecture
  • Ensures that proper failure recovery and security procedures are followed
  • Diagnoses carrier circuit issues including, but not limited to, T-carrier, SONET, CSU/DSU and DS-X
  • Configures load-balancing hardware to support server clustering
  • Utilizes ERCOT's extensive monitoring infrastructure to proactively analyze the network before problems occur
  • Configures, manages, and maintains PBX and voice systems, including VoIP infrastructure
  • Participates in cross-functional planning and design to ensure that the networking systems are in compliance and are performing within expectation
  • Works with application developers to ensure that applications are designed in accordance with network standards. Consult developers to ensure optimum performance and security
  • Performs in-depth packet analysis and provide application troubleshooting expertise
  • Understands and utilizes virtualization techniques and strategies
  • Supports trader phone system and phone voice firewalls
  • Conveys team goals effectively through strong written and verbal communication skills
Level Lead - Above +
  • Serves as a Subject Matter Expert providing guidance to lower level workers
  • Leads projects, schedules work, trains, mentors, and provides coaching for other employees
  • Ensures work assignments of team members are completed in a timely manner and reviews work product of team for accuracy prior to submitting for management approval
  • Works on the most complex issues where analysis of situations requires an in-depth evaluation of variable factors
  • Has the ability to resolve complex issues in creative and effective ways
  • Maintains knowledge of emerging trends and industry best practices
Skills
  • Cisco, Juniper & Palo Alto firewall platforms
  • Cisco routing hardware to include 6500 and ASR series platforms
  • Cisco switching hardware to include Nexus, Catalyst 3700 and 6500 series platforms
  • Routing protocols to include EIGRP, OSPF, and BGP
  • Cisco and Palo Alto IPSEC/SSL VPN
  • Cisco wireless systems
  • NetScout, Network General Infinistream, Solarwinds Orion
  • ArcSight
  • Cisco VoIP
  • Nortel/Avaya PBX
  • Cassidian Communicator NXT
  • Securelogix Phone Firewall
  • Digital Cross Connect (DACS)
EXPERIENCE

Level 2:
  • Requires minimum 2 years related work experience in excess of degree requirements in Telecom WAN corporate systems
  • Preferred candidate will have a combination of training and experience in telecommunications technology (voice and data), project management, technical writing, and information governance
  • Require experience in Excel and/or diagramming software such as Visio
  • Prefer experience in supporting compliance and NERC CIP audit efforts
Senior Level:
  • Requires minimum 5 years related work experience in excess of degree requirements in Telecom WAN corporate systems
  • Preferred candidate will have a combination of training and experience in telecommunications technology (voice and data), project management, technical writing, and information governance
  • Require experience in Excel and/or diagramming software such as Visio
  • Prefer experience in supporting compliance and NERC CIP audit efforts
Lead Level:
  • Requires minimum 8 years related work experience in excess of degree requirements in Telecom WAN corporate systems
  • Preferred candidate will have a combination of training and experience in telecommunications technology (voice and data), project management, technical writing, and information governance
  • Require experience in Excel and/or diagramming software such as Visio
  • Prefer experience in supporting compliance and NERC CIP audit efforts
EDUCATION
  • Bachelor's Degree : Computer Science or related field (Required)
  • or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
CERTIFICATION
  • CCNA (Required)
  • Cisco Certification (Preferred)
  • CCNP (Preferred)
  • CCIE (Preferred)
  • TOGAF (Preferred)
There is one position available. It is open to a Level 2, Senior Level, or Lead Level. Level will be determined by the candidate's level of experience that is identified.

Work Location:
  • The majority of job duties can be performed remotely from your Texas residence.
  • May be required to be on-site at the Taylor facilities at least once a week, or more based on the business needs and as determined by the Manager
  • May select a hybrid work schedule of set days to work remote and on-site or choose to work on-site 100% of the time
*Work arrangements are subject to business needs and are subject to change accordingly.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.
#LI-Remote, #LI-MH1
About this Employer

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to more than 26 million Texas customers -- representing about 90 percent of the state’s electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 52,700+ miles of transmission lines and 1,030+ generation units, including PUNs. It also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Its members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities, transmission and distribution providers and municipally owned electric utilities.