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Senior Product Manager

Salt River Project

Location:
Position Type:
Rqd Education:
Rqd Experience: 2 - 5 years
Date Posted: September 11, 2022
Reference Code: 933301900

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

Product Manager is responsible for the development and management of a portfolio of customer facing products/programs from inception to sunsetting. This role includes understanding our residential and commercial customers' needs, assessing the market trends and the technical viability of various products/programs, preparing the product/program design and developing the business case. It also includes identifying and selecting third-party partners to implement the offer, and providing ongoing management of the product/program to ensure it meets customer needs and SRP's established objectives throughout the program life cycle.

Job Responsibilities

• Oversee the product / program lifecycle from concept inception to sunset of the program, including conducting market research, building business strategies, developing performance objectives and outcome-based roadmaps.
• Participate in defining the strategic vision, product roadmaps, product prioritization, execution and product support for desired customer solutions.
• Understand competitive marketplace and market drivers that motivate customers, trade allies, and other market actors to purchase and participate in SRP's products and programs.
• Prepare product / program plans, design products, programs and processes, and conduct analyses in accordance with established customer and market needs, and SRP requirements.
• Identify and secure the services of third-party partners and program implementors and actively manage their performance to ensure product / programs deliver intended results.
• Leverage SRP's corporate strategies to set alignment with priorities and deliver continuous improvement and workflow across multiple teams.
• Manage all aspects of the product / program performance, including financial, risk, operations and business performance.
• Experience in identifying new and existing customer/business requirements/needs, and formulating and implementing corresponding solutions while working with internal and third-party partners for rapid piloting and product / program launches.
• Possess product management and development experience in defining, developing, launching, implementing and supporting customer programs and products.
• Work collaboratively with cross-functional teams to handoff for internal development of qualified concepts. Collaborate and partner with internal cross-functional teams such as marketing, IT, customer service and external partners/implementers to prepare for product launch.
• Develop commercial business models and business cases to evaluate product opportunities.
• Facilitate collaboration between internal and external stakeholders in building consensus around common objectives for product offerings.
• Leader in customer collaboration across all stages of work. Ensures customer needs are consistently met.
• Think proactively and identify new opportunities and optimize existing solutions and product offerings to meet evolving customer needs and requirements.
• Utilize strategic business acumen and leverage product / program data analytics to make decisions to enhance product / program performance and delivery.

Education

Completion of a Bachelor's Degree from an accredited institution that prepares the employee for the assignment.

Experience

Promotion to Level 2 requires a minimum of two years experience at Level 1; demonstrated capability to performadvanced and more difficult work as determined by the supervisor. Promotion to Senior Level requires aminimum of three years experience at Level 2; is fully competent in all aspects of functional area of assignmentand as such would be recognized as a specialist in area of assignment and may have periodic or occasional leadresponsibilities.

Bachelor's degree in Business, Marketing, Economics, Sustainability or other related field preferred.

5 years of product management experience with a proven track record of delivering program results and outstanding customer experiences.

Additional Information

The Product Development team is within the Customer Program organization at SRP, and is responsible for designing and implementing customer-facing programs that help our residential and commercial customers better manage their energy and meet sustainability goals. Areas of focus include energy efficiency, demand response, electric vehicles and electrification.

Preferred candidate would possess the following skills and qualifications:
• Strong product or program management skills, with experience managing third-party vendors or consultants
• Experience leading diverse, cross-functional teams with internal and external stakeholders
• A customer-focused mentality and desire to want to drive an exceptional customer experience
• Technical background in the fields of sustainability, building science, and or energy management
• Analytical mindset that tracks progress, develops data-driven insights, and evaluates opportunities for improvement
• Strong written and verbal communication/presentation skills

Requisition Details

Requisition ID: 14729

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.

Drug/Alcohol Policy Statement

In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.

Why Work at SRP

SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance

Nearest Major Market: Phoenix

About this Employer‍

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.