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REP*CUSTOMER CONT CTR - REP435 Job

Xcel Energy

Location:
Position Type:
Rqd Education:
Rqd Experience: Entry Level
Date Posted: December 22, 2022
Reference Code: 53303-en_US

Job Grade: 8
Hierarchy: No - We can only hire at the posted level
Union Position: Non-Bargaining

Great opportunity to start a career at a leading energy company with room to grow. If you're ready to work hard in an environment where you'll be challenged, respected, and encouraged to develop your skills and talents, an entry-level job at Xcel Energy is your first step.Xcel Energy is expanding our Customer Contact Center in Amarillo, TXand we are looking for motivated individuals to join our team.

This position starts out at $17.00 per hour with shift and Bilingual premiums available.
Training will be virtual: Monday-Friday: 9:30 AM-6:00 PM; permanent schedule options with start times between 9:30 AM and 11:30 AM as well as a weekend rotation will be reviewed during information sessions.

What can Xcel Energy offer you?

 

  • 6 weeks of virtual classroom training followed by 4 weeks of a supported learning environment
  • Set schedule
  • Competitive benefits package includingPension, tuition reimbursement, 17+ PTO days, and MORE
  • Opportunity to work from home or telecommute after the completion of the classroom training and 4 weeks of supported learning. (Must live within 1 hour of Xcel Energy's service territory)
  • Professional development and growth opportunities
  • Performance and sales incentives


Position Summary
The Customer Contact Representative's primary responsibility is to resolve any issues our customers might face and ensure their satisfaction. Contact Center Representatives will consult with customers on their energy needs and resolve issues in one contact. Build trust with customers by anticipating their needs and efficiently providing accurate information. Educate customers on various company products and services that enhance their experience. Understand complex electric and gas rate options across multiple service territories. Analyze and assist customers with complicated requests and questions. Accountable for individual performance indicators of customer satisfaction, quality, and productivity to ensure that the overall business objectives are achieved.

Essential Responsibilities

 

 

 

  • Provide high-quality customer interaction through multiple channels in a Contact Center environment.
  • Anticipate the customer's needs and consults with them by offering solutions and problem-solving.
  • Responds to complex inquiries.
  • Provide technical support to customers.
  • Respond to gas and electric emergency situations with a high degree of accuracy to ensure public safety on-call rotation required.
  • Performs other duties as assigned, including work on special projects.
  • Employees may be required to report to an office location if technology challenges result in unproductive time.
  • Must live within one hour of Amarillo, TX


Minimum Requirements

 

 

 

 

  • Minimum 18 months of customer service experience.
  • High School Diploma or equivalent.
  • Experience promoting products and services preferred.
  • Bilingual/Spanish experience is a plus.

 


Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Customer & Utility Innovation || 66960:Customer Contact Ctr Amarillo || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $14.00 to $18.10 per hour
Click here to see our benefits

Requisition Number: 53303
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

 

 

About this Employer

As a leading electric and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.

Our workforce of more than 12,000 is rising to the challenge of a dynamic, constantly-changing utility industry. One that requires us to be even more customer focused, forward thinking and productive while remaining committed to meeting our customers’ fundamental need for safe, reliable, affordable energy.

With nearly 50% of our workforce eligible to retire in the next five years, there’s never been a better time to come on board. Do you have a passion for renewable energy, like wind or solar? Or care about giving back to the community? You’ll be in a position to directly impact our energy future.

At Xcel Energy, you’ll be challenged, respected and rewarded. You’ll find an ethical team committed to excellence, safety and environmental stewardship. A dynamic company where you’ll have meaningful work that makes a difference.