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Production Support Analyst Lead

Electric Reliability Council of Texas

Position Type:
Rqd Education:
Rqd Experience: 5+ years
Date Posted: December 15, 2022
Reference Code: R1242
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.


Support and maintain the application suite and related interfaces. Process changes, fixes and requests; minimize the risk to the stability of the applications; and review, test and implement new application related tools or utilities as appropriate. Provides technical support for the application suite and related interfaces. Works as a member of the technical support team to process changes, fixes and requests; minimize the risk to the stability of the application when processing changes; and review, test and implement new application related tools or utilities as appropriate to meet business requirements and continuously improve performance.

  • Broadly applies principles, theories and concepts related to the profession. A seasoned, experienced professional with an in-depth/full understanding of area of specialization.
  • May provide recommendations regarding issues outside the bounds of defined procedures and practices. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Wide latitude for decisions within assignments, programs and projects; impact is generally limited to the project or department.
  • Acts as a resource to advise and may at times a leadthe work of lower level professional and/or support employees. Generally represents the department on projects and may perform in a project leadership role.

Production Support Analyst
Level 1
  • Supports and maintains the application suite
  • Resolves issues in a timely manner
  • Collaborates with other application and technical resources when resolving a problem or implementing a system change
  • Provides on-call support outside business hours as needed
  • Updates and maintains required systems documentation, following the documentation standards where applicable
Level 2 - Above +
  • Owns operations of the applications toolset
  • Coordinates with other teams and peers to ensure that the system runs and interfaces smoothly
  • Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area
  • Maintains flexibility in response to requests
  • Understands how the applications support business processes and apply this knowledge to solve defined business problems
  • Participates in systems migration planning and execution
  • Prioritizes work to ensure that team objectives are satisfied
Level 3 - Above +
  • Analyzes current application process and recommend improvements
  • Participates in review of high-level design
  • Develops and sustains a high level understanding of the competitive energy markets
  • Increases and maintains proficiency on operational methodologies and concepts
  • Identifies and acts upon functional and technical design and system architecture improvements
  • Updates team policies, processes, and workflows for submission to the Production Services Manager
Level Senior - Above +
  • Serves as a Subject Matter Expert providing guidance to lower level workers
  • May schedule work, train, mentor, and/or coach other employees
  • Conveys team goals effectively through strong written and verbal communication skills
  • Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
  • Has the ability to resolve issues in creative and effective ways
Level Lead - Above +
  • Leads projects, schedules work, trains, mentors, and provides coaching for other employees
  • Ensures work assignments of team members are completed in a timely manner and reviews work product of team for accuracy prior to submitting for management approval
  • Works on the most complex issues where analysis of situations requires an in-depth evaluation of variable factors
  • Maintains knowledge of emerging trends and industry best practices
  • Level 1: No minimum work experience required
  • Level 2: Requires minimum 2 years job related work experience in excess of degree requirements
  • Level 3: Requires minimum 3 years job related work experience in excess of degree requirements
  • Lead Level: Requires minimum 8 years job related work experience in excess of degree requirements in a production support analyst role
  • Bachelor's Degree : Computer Science or related field (Required)
  • or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
  • The majority of job duties can be performed remotely from your Texas residence.
  • May be required to be on-site at the Taylor facilities at least once a month, or more based on the business needs and as determined by the Manager
  • Work arrangements are subject to business needs and are subject to change accordingly
  • Remote work schedules shall be performed within Texas. Log-ins during out of state business travel, and any temporary remote work arrangements must be submitted and approved by HR
***Part of a 24x7 on call rotation.

There is one position available at a Level 1, Level 2, Level 3, Senior, or Lead Level depending on the experience of the candidate identified.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.

#LI-Hybrid, #LI-
About this Employer

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to more than 26 million Texas customers -- representing about 90 percent of the state’s electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 52,700+ miles of transmission lines and 1,030+ generation units, including PUNs. It also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Its members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities, transmission and distribution providers and municipally owned electric utilities.