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Production Support Analyst I/II/III/Sr.

Electric Reliability Council of Texas

Position Type:
Rqd Education: Certification
Rqd Experience: 5+ years
Date Posted: February 14, 2023
Reference Code: R1291
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.

Production Support Analyst Support and maintain the application suite and related interfaces. Process changes, fixes and requests; minimize the risk to the stability of the applications; and review, test and implement new application related tools or utilities as appropriate. Provides technical support for the application suite and related interfaces.

  • Understands the basic principles, theories and concepts related to the profession and learns how to apply them within the ERCOT culture.
  • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Contributes to specific objectives and outcomes as directed.

Level 1
  • Supports and maintains the application suite
  • Resolves issues in a timely manner
  • Collaborates with other application and technical resources when resolving a problem or implementing a system change
  • Provides on-call support outside business hours as needed
  • Updates and maintains required systems documentation, following the documentation standards where applicable
Level 2 - Above +
  • Owns operations of the applications toolset
  • Coordinates with other teams and peers to ensure that the system runs and interfaces smoothly
  • Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area
  • Maintains flexibility in response to requests
  • Understands how the applications support business processes and apply this knowledge to solve defined business problems
  • Participates in systems migration planning and execution
  • Prioritizes work to ensure that team objectives are satisfied
Level 3 - Above +
  • Analyzes current application process and recommend improvements
  • Participates in review of high-level design
  • Develops and sustains a high level understanding of the competitive energy markets
  • Increases and maintains proficiency on operational methodologies and concepts
  • Identifies and acts upon functional and technical design and system architecture improvements
  • Updates team policies, processes, and workflows for submission to the Production Services Manager
Level Senior - Above +
  • Serves as a Subject Matter Expert providing guidance to lower level workers
  • May schedule work, train, mentor, and/or coach other employees
  • Conveys team goals effectively through strong written and verbal communication skills
  • Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
  • Has the ability to resolve issues in creative and effective ways
  • Level 1: No minimum work experience required
  • Level 2: Requires minimum 2 years job related work experience in excess of degree requirements
  • Level 3: Requires minimum 3 years job related work experience in excess of degree requirements
  • Sr. Level: Requires minimum 5 years job related work experience in excess of degree requirements
  • SAS administration or development experience, Informatica and Cognos
  • Prefer experience with monitoring and observability tools such as Splunk and Application Performance Monitoring
  • Prefer experience with scripting, Python, Ansible, PowerShell, Shell or other automation technologies
  • Knowledge of TIBCO BusinessWorks, TIBCO EMS and other integration technologies is beneficial
  • Knowledge of SQL and Oracle Databases is preferred.
  • Knowledge of integrations with REST APIs
  • Experience with ServiceNow, xMatters and other incident management technologies.
  • ITIL certification is preferred.
  • Bachelor's Degree: Computer Science or related field (Required)
  • or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
  • The majority of job duties can be performed remotely from your Texas residence.
  • May be required to be on-site at the Taylor or Austin facilities at least once a month, or more based on the business needs and as determined by the Manager
  • Work arrangements are subject to business needs and are subject to change accordingly
  • Remote work schedules shall be performed within Texas. Log-ins during out of state business travel, and any temporary remote work arrangements must be submitted and approved by HR
***Part of a 24x7 on call rotation. On call requirement every 3-6 weeks.

There is one position available at a Level 1, Level 2 or Level 3 depending on the experience of the candidate identified.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.
#LI-Remote #LI-SL1
About this Employer

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to more than 26 million Texas customers -- representing about 90 percent of the state’s electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 52,700+ miles of transmission lines and 1,030+ generation units, including PUNs. It also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Its members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities, transmission and distribution providers and municipally owned electric utilities.