Power Industry Jobs

The most used job board by electric power industry professionals.

Network Technician/Operator (Level I - II)

Georgia System Operations Corporation

Location: Tucker, GA US
Position Type: Full Time
Rqd Education:
Rqd Experience: 5+ years
Date Posted: July 31, 2022
Reference Code: 257

Position Highlights:

  • Challenging and exciting opportunity to provide telecom operations for the power grid and rural broadband expansion
    • Support core Internet links to entire cities!
    • Not the standard corporate operations help desk; we don't support end users.
    • Be a part of building the internet in Georgia.
  • Career growth into Network Engineering, Cyber Security, and Industrial Control Systems
  • Experience with carrier grade equipment (100GB+) and advanced protocols (OSPF, BGP, MPLS, Leaf/Spline)
  • Following contract-to-hire,
    • Nationally competitive pay with up to 15.5% contributions to 401k (During your first year of employment, the company will match 75% of the first 6% of your 401k contributions per pay period, a maximum of 4.5%. After one year of employment the company contributes 11% per pay period to your 401k, resulting in a maximum company contribution of 15.5% per pay period.)
    • Mentorships, tuition reimbursement, paid certifications (not required), and growth oriented corporate culture.
  • Very little to no travel required.
  • Experience working in a high security environment .

GSOC centrally operates high security datacenters as well as a highly secure state-wide fiber optic network with a primary focus on operating the power grid across the state of Georgia. This is a unique opportunity to support and protect the largest machine on the planet: the electrical power grid. Because extensive fiber optic systems are needed to operate the power grid effectively, much of the electrical industry is quickly extending this infrastructure into telecom provider services. This position represents a ground floor opportunity to work directly on 100GB/s+ transport systems as they are rolled out to support grid operations and broadband initiatives. Many of the EMC's (local power companies) across the state of Georgia are working to bring high-speed internet solutions to their customers and this position represents a ground floor opportunity to work directly on 100G+ transport systems as they are designed and installed.

This position offers training and experience with a variety of carrier grade equipment (such as ROADM), datacenter equipment, and hardened field equipment not found in traditional enterprise environments. These devices include management of complex implementations of MPLS, BGP, OSPF, and leaf/spline datacenter fabrics as well as working with the tools used for monitoring, alerting, and management.

Unlike many other IT opportunities, this position does not require travel. Remote hands are provided by professional field electrical technicians based across the state. GSOC takes both physical and cyber security very seriously so candidates must be willing to work on-site in a high security environment.

We offer the opportunity for growth within the team as well as the areas of Network Engineering, Cyber Security, and Industrial Control Systems, plus programs that include tuition reimbursement for college and paid training for certifications such as CCNA, CCNP, etc. GSOC is dedicated to the development of its employees and maintains a strong growth-based corporate culture; this is not only a great job with many possibilities, it is also an investment in your future.

This position includes nationally calibrated competitive pay, opportunities for growth, mentorship, and great retirement benefits. In 2017, GSOC was recognized as one of the best places to work by Georgia Trend magazine.

References:

https://www.gasoc.com/about/Documents/2020.pdf , GSOC Annual Report

https://lscpagepro.mydigitalpublication.com/publication/?m=8924&i=419640... , pg. 37

Job Duties:

  • Network Technician/Operator I
    • The primary responsibility of this role is responding to alerts, tickets, phone calls, emails, and related data network requests as a member of a 24x7 team. Activities include first level event troubleshooting and resolution, escalation to appropriate resources, and ticket documentation.
    • Operates and maintains network devices including routers, switches, firewalls, ROADM, and other data transport equipment through remote access or by dispatching field support teams.
    • Opens tickets and works with 3 rd party telecommunications providers for circuit repair.
    • This position coordinates remote repairs through scheduling and dispatching internal and vendor resources, and communicates situational awareness to leadership, customers, and associate stakeholders.
    • All configuration tasks are performed through a ticketed change management process to ensure proper approval, review, and accurate documentation.
    • This shift-based position may include overnight and weekend schedules.
    • This position requires compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures, including but not limited to RUS, OSHA, NERC, FERC, and ITS requirements. Must be willing to engage and participate in an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.
    • Corporate and department training programs are provided, and must be successfully completed on an annual schedule.
  • Network Technician/Operator II ( In addition to the above duties)
    • Administers installation, testing, and upgrades of network equipment (routers, switches, data transport equipment) in the datacenters and various locations across the state of GA (1500+ locations).
    • Supports escalated network support issues to the Network Operations Center.
    • Administers automation tools for large scale changes and updates.
    • Provides on the job training to team associates on operations procedures and tasks.
    • Assists with defining processes and documenting network procedures.
    • Participates in lessons learned sessions, analyzes communication and equipment failures, and generates outage reports with a focus on continuous improvement.
    •  

Required Qualifications:

Education : Bachelor's degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field.

Experience:

  • Network Technician/Operator I: 4 years' experience in network operations or engineering in Business administration, Telecommunications, Industrial control systems, or Information Technology with expertise in routing, switching, or network security using various equipment vendors. Familiarity with product families such as Cisco, Arista, Juniper, etc. a plus. Proficiency in network administration desired.
  • Network Technician/Operator II: 6 years of experience in network operations or engineering in Business administration, Telecommunications, Industrial control systems, or Information Technology with expertise in routing, switching, or network security using various equipment vendors. Familiarity with product families such as Cisco, Juniper, etc. a plus. Proficient in large network administration.

Equivalent Experience:

  • Network Technician/Operator I
    • Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 6 years of experience as stated above.
    • 8 years of experience as stated above.
  • Network Technician/Operator II
    • Associates Degree in Engineering, Engineering Technology, Computer Science, Business Administration, or related field with at least 8 years of experience as stated above.
    • 10 years of experience as stated above.

Licenses, Certifications, and/or Registrations : Must obtain and maintain Bulk Electric System Cyber Authorized Status as defined in GSOC's CIP Cyber Security Policy 301 and NERC Reliability Standard CIP 004 - Personnel Risk Assessment (training provided by GSOC). Technical certifications such as CCNA, CCDP, or other equivalent is preferred.

Specialized Skills:

  • Expertise in routing, switching, or network security using various equipment vendors. Familiarity with product families such as Cisco routers, Arista, Juniper routers, etc.
  • Experience with Network Management and Monitoring tools such as Solarwinds, Splunk, Tripwire, and others.
  • Computer literate - proficient in the use of remote access software, MS/Word, Visio, Excel, and PowerPoint.
About this Employer‍

Georgia System Operations Corporation is an independent, not-for-profit system operations company owned by our Members: 38 of Georgia’s distribution electric membership corporations (the Member Systems), Oglethorpe Power Corporation and Georgia Transmission Corporation. As the system operator, GSOC ensures reliable, independent system operations by controlling and monitoring electric generation, transmission and distribution assets owned by Oglethorpe Power Corporation, Georgia Transmission Corporation, Smarr EMC, the Member Systems and their power supply partners. The company enables its Members’ participation in the energy market in Georgia and the Southeast by providing a range of operations services that allow our Members to transact, optimize and account for their business in the wholesale energy market.