ISO New England operates the power grid 24/7 and designs, runs, and oversees the region's wholesale electricity markets to ensure reliable, competitively priced electricity for New England.

The IT Markets Infrastructure provides a solid foundation for the company's markets operations. The team is currently growing to meet the unique challenges that the green energy transformation is placing on our market operations.

The team seeks a Network Engineer to support and expand our energy market network deployments. We need individuals who are passionate about technology and use their knowledge and creativity to solve interesting technical challenges. This position works with a multi-disciplinary team of experienced and dedicated engineers to maintain and administer the company's software-defined networks and multi-site physical network deployments. This role will be crucial in accomplishing key strategic IT improvement projects.

The primary duties will include planning and executing network improvements and technology rollouts. In addition, this role is responsible for the operational maintenance of computer networks, hardware, software, and other related systems. In addition, you will be performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary.

Position Details:

• Hybrid work model: two days on-site, three remote days per week

• 40 hours/week, flexible work schedule Monday-Friday

• Report directly to the Supervisor of Markets Infrastructure Support

• Full-time position with benefits

How you will make an impact:

As a member of the Markets Infrastructure team, you will be responsible for providing the region's wholesale electricity market operations with modern and performant IT solutions. In addition, your team is responsible for on-premise networking, storage, compute, and private cloud deployments. Our infrastructure resides in multiple geographically diverse data centers and on public cloud solutions in AWS.

Your skills will assist the markets infrastructure team by participating in the design and deployment of network technologies. Your contribution will enable the rapid change in market operations required by the clean energy transition of New England.

Daily, you will:

• Participate in PMO projects as a team member to design, implement and test key IT initiatives
• Configure, document, and maintain ISO New England's network deployments across multiple regions and data centers
• Manage ACL changes through service desk and change management workflows
• Utilize IT Asset Workflow to perform network adds/changes/retirements
• Manage network access via account adds/changes/removals utilizing the Identity Access Management system
• Initial handling service desk tickets and escalating issues as needed
• Perform network troubleshooting and triage of emerging network issues

What we are looking for:

• A bachelor's degree in an Information Technology related field of study with a network engineering focus or equivalent experience.
• Strong understanding of network infrastructure, hardware, and logical concepts.
• Ability to think through problems and visualize solutions.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.
• Knowledge of application transport and network infrastructure protocols.
• Ability to create accurate network diagrams and documentation for design and planning network communication systems.
• Ability to learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to work with all levels of staff within and outside of IT and the organization.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.
• Network security experience.

Desired not required

• One or more relevant certifications such as CCNA or VCP - Network Virtualization
• Demonstrated experience working with Internal/External BGP enterprise deployments
• Demonstrated experience deploying enterprise-scale Cisco networks
• Experience operational NSX design, deployment, and management utilizing VMware technologies
• Experience working with wavelength-division multiplexing technologies
• Experience with integrating Cisco UCS into core enterprise networks
• Knowledge of network infrastructure configuration management using Terraform Enterprise and Ansible Tower
• Understanding of IPv6 concepts and methods of deployment
• Experience with NGFW design, deployment, and management

Clarity of purpose is the starting point for all success. The ISO's mission, vision, and values define our purpose-these values serve as the cultural cornerstones of theorganization.

Mission: Through collaboration and innovation, ISO New England plans the transmission system, administers the region's wholesale markets, and operates the power system to ensure reliable and competitively priced wholesale electricity.

Vision: To harness the power of competition and advanced technologies to reliably plan and operate the grid as the region transitions to clean energy.

Values: Expertise, Respect, Innovation, Dependability and Collaboration

What We Offer: Located in Holyoke, MA amid the picturesque Pioneer Valley of Western Massachusetts, our employees get the best of both rural and urban living, enjoying day-to-day local community culture and conveniences with drivable access to big city amenities. Our competitive base salaries, performance-driven bonus incentive offering, as well as a variety of health, wellness, and professional development benefits underscore the value we place in our employees. Beyond our comprehensive medical, dental, and vision plans, we encourage continuous learning through our training and tuition reimbursement programs and support work-life balance with flex hours, hybrid work models for most roles, and paid vacation and holidays. Our benefits strive to fulfill the needs of our employees across life's stages, with paid parental time off, health and wellness programs, 401k with company match, and a retirement plan. For the convenience of our employees, we offer complimentary access to our onsite fitness center and a cafeteria with free coffee.

COVID-19 Policy: Employee safety and well-being is a priority at ISO New England. To safeguard our teams and the important work they do, ISO New England has a mandatory COVID-19 vaccination policy.

Equal Opportunity : We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice : ISO New England reserves the right to review the candidate's postings on any social networking site accessible in the public domain as part of the candidate assessment process.

Other details

• Pay Type Salary
• Telecommute % 60