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IT Operations Supervisor - Deskside Job

Xcel Energy

Location:
Position Type:
Rqd Education: Certification
Rqd Experience: 5+ years
Date Posted: July 20, 2022
Reference Code: 47663-en_US
Location(s): CO - Denver

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

The IT Operations Supervisor is responsible for operational IT services pertaining to their respective domain. They will lead the team and oversee day to day activities of their assigned operation. They will coordinate cross-organizationally to support changes that impact their operation, and they serve as a coach and escalation point for their teams on outages and problems. They report operational risks, and support service restoration.

Essential Responsibilities

  • Operations Management: Maintain and enforce support procedures. Maintain IT knowledge base information. Oversee, measure and assess performance of services provided by the team. Report performance outcomes and risks, with recommended actions. Lead efforts to identify and deploy continuous process improvement. Serve as an escalation point for service and/or problem resolution. Forecast and manage expenses to budget.
  • Leadership: Lead and manage the performance and development of staff. Lead priorities and manage work performance of staff and managed contractors. Provide leadership as needed across multiple sites, and in alignment with Union or other contracts. Schedule resources to workload.
  • Service Lifecycle: Manage demand for services as it pertains to IT Strategic priorities. Work cross-organizationally to ensure Capital investments have proper engagement from the team for delivery and operation.
  • Subject Matter Expert: Provide expert working knowledge of respective domain to team. Stays abreast of industry and technology trends.

Minimum Requirements
  • Bachelor's degree in Technology, Science, Business or related field, or years of experience equivalent to the position.
    • In lieu of a Bachelor's degree, anequivalent combination of education, certification, and experience is also acceptable: Associate's Degree AND 8+ years of experience, or High School Diploma/GED AND 11+ years of experience.
  • Two years of prior people leadership experience.
  • Five years of related functional experience.
  • Strong communication skills, effective with varying organizational levels and skill sets.
  • Strong Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive innovation and business results.
  • Knowledge of technical products within the operational domain.
  • Experience effectively managing system or equipment change deployment.
  • Demonstrated ability to handle multiple activities simultaneously.
  • Demonstrated ability to develop effective working relationships with diverse work groups.
  • Able to work in accordance with service operation schedules.
  • Familiarity with ITIL and/or other formal service management practices.

Preferred Requirements
  • Prior experience leading a Deskside Support Team


Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver || United States (US) || Technology Services || 56779:IT-Client Support Leader || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $77,000 to $109,666 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

Click here to see our benefits

Requisition Number: 47663
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com
About this Employer‍

As a leading electric and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.

Our workforce of more than 12,000 is rising to the challenge of a dynamic, constantly-changing utility industry. One that requires us to be even more customer focused, forward thinking and productive while remaining committed to meeting our customers’ fundamental need for safe, reliable, affordable energy.

With nearly 50% of our workforce eligible to retire in the next five years, there’s never been a better time to come on board. Do you have a passion for renewable energy, like wind or solar? Or care about giving back to the community? You’ll be in a position to directly impact our energy future.

At Xcel Energy, you’ll be challenged, respected and rewarded. You’ll find an ethical team committed to excellence, safety and environmental stewardship. A dynamic company where you’ll have meaningful work that makes a difference.