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IT Manager (Applications Division: Meter-to-Cash)

Austin Energy

Location: Austin, TX US
Position Type:
Rqd Education:
Rqd Experience: 2 - 5 years
Date Posted: February 26, 2023
Reference Code: AE503062
Position Information

Posting Title
IT Manager (Applications Division: Meter-to-Cash)

Job Requisition Number

Position Number

Job Type

Division Name
Information Technology

Minimum Qualifications

Education and/or Equivalent Experience:
  • Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
  • Experience may substitute for education up to four (4) years.

Licenses and Certifications Required:
  • None.

Notes to Applicants

Austin Energy Tech & Data is seeking an IT Manager to:
  • direct and lead IT teams and the life-cycle management of 24x7x365 critical, highly-integrated, complex enterprise applications for Austin Energy's meter-to-cash program in support of utility and City strategic initiatives. This includes, but is not limited to, City of Austin's Oracle Utilities Customer Care and Billing, Oracle Field Services work order system, Digital Self Serve online customer portal, and Landis + Gyr Meter Data Management / Command Center solutions
  • manage 24x7x365 operations, support, and maintenance as well as major enhancements and upgrades of enterprise applications/interfaces, lead incident response to critical, highly integrated, complex enterprise applications solutions. Solutions are customer-touching/impacting and are integrated/dependent upon other programs/solutions within utility information technology division, operational technology division, other City departments, and vendor-hosted/SaaS
  • serve as Unit Leader in utility incident command activations
  • serve as ITIL Practice Manager. Participate in Change Advisory Board and contribute to Service Management Office
  • ensure timely and appropriate communications/alerts to all levels of business and IT stakeholders
  • partner with business and vendors. Monitor vendor performance, ensure compliance with regulations and Council mandates, participate in root cause analyses and annual audit engagements, and provide timely PIR responses


Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:
• The City of Austin employment application is an official document; incomplete applications will not be considered.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

• Résumés will not be accepted and statements such as "see résumé" will not be accepted. You may use "N/A" for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:
• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation.

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Fair Labor Standards Act:
This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Pay Range

$44.40 - $57.72


Monday through Friday.
Supporting 8:00 a.m. to 5:00 p.m. activity - 40 Hour Work Week.
May work evenings, weekends or holidays. Schedule may change based on business need.

Job Close Date

Type of Posting

Austin Energy


Grant Funded or Pooled Position
Not Applicable


Austin, TX 78723 - Currently teleworking

Preferred Qualifications

Preferred Experience:
  • Enterprise applications life-cycle management experience.
  • Utilities expertise, knowledge and experience.
  • Vendor management experience.
  • Manage/support external-customer-facing solutions experience.
  • Demonstrated track record of partnering with business teams and vendors.
  • Major-incident management experience.
  • Ability to travel to more than one work location.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  • Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
  • Provides advanced technical leadership on integrating complex existing or new information system technologies.
  • Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
  • Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
  • Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
  • Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
  • Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.
  • Develops and prepares management and productivity reports, studies, and analyses.
  • Develops training programs and guides, and trains staff on work procedures and operating instructions.
  • Ensures disaster recovery is in place for critical systems.
  • Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.

  • Responsibilities - Supervision and/or Leadership Exercised:
    • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

    Knowledge, Skills and Abilities

    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
    • Knowledge of management and supervisory principles and practices.
    • Knowledge of current IT systems and data systems technology, security, operations, and practices.
    • Knowledge of budget processes.
    • Knowledge of project and resource management.
    • Skill in organizing and assigning work effectively and efficiently.
    • Skill in understanding the organization and operation of the City and departments, as necessary.
    • Skill in operating computers and related software applications.
    • Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
    • Skill in analyzing and solving complex problems for the enterprise department.
    • Ability to develop, implement, and administer a budget.
    • Ability to prepare budget requests and monitor expenditures for budgetary compliance.
    • Ability to read and interpret standard accounting and financial reports.
    • Ability to conduct research and analyze and interpret research findings.
    • Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
    • Ability to train, assign, and direct work activities.
    • Ability to understand complex program structures and how they impact enterprise departments and the City.
    • Ability in handling and resolving conflict and uncertain situations.
    • Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
    • Ability to represent management and present program information.
    • Ability to maintain effective and professional relationships.

    Criminal Background Investigation
    This position has been approved for a Criminal Background Investigation.


    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
    About this Employer


    Austin Energy is one of the largest publicly owned electric utilities in the nation, providing low-cost reliable power to more than 500,000 customers and more than 1 million residents. Our mission is to deliver clean, affordable, reliable energy and excellent customer service.

    We are industry leaders in conservation and renewable energy, developing some of the most comprehensive energy efficiency programs in the nation. We purchase renewable energy from wind, solar and biomass facilities to minimize our impact on the environment, and are recognized as a top-ranked Texas utility for green power sales.

    As a publicly owned utility, we do more than provide power to our customers. We participate in dozens of community outreach events each year, contribute to Austin’s economic growth and continue to make strides in our commitment to environmental excellence.