Power Industry Jobs

The most used job board by electric power industry professionals.

Integrated Network Operations Center Technician III Job

Xcel Energy

Position Type:
Rqd Education:
Rqd Experience: Entry Level
Date Posted: December 13, 2022
Reference Code: 53129-en_US

Location(s): CO - Denver

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

An INOC (Integrated Network Operations Center) Technician works on the Integrated Network Operations Center team with the primary responsibility of monitoring, operations, repair, event and incident management resolution for Xcel Energy communications core network and infrastructure end-user applications and servers. INOC Tech III's will be primarily responsible for monitoring, surveillance, and initial triage of trouble tickets. Will be first level escalation and provide guidance from Tech I/II. Duties also include assisting with process improvement, opening/updating/closing incident tickets, paging out support groups, opening troubleshooting/technical bridges during outages/events, and answering the phone que and email box.

Essential Responsibilities

  • Monitoring: Effectively use monitoring tools to identify and respond to planned and unplanned network, application, batch job and other system events/incidents within defined service level agreements. Document all events/incident activity within ticketing system including interaction with customers, vendors and support personnel. Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements.
  • Triage/Troubleshooting/Break-Fix: Use tools to identify failure point in systems and assist in triage of events/incidents. Actively seek clarification and assistance when needed to ensure accurate and speedy identification of events. Accurately document findings in tickets and timely escalation to Tech III or higher as events require.
  • Incident Management: Participate in management of planned and unplanned events. Responsible for Tier I triage and troubleshooting including access/configuration of routers, switches, firewalls and infrastructure. Work with vendors to escalate and manage remediation of circuits and escalate to Tech II or Engineer III/IV for higher level triage or resolution. Facilitate and coordinate field support personnel dispatched to for on-site remediation. Meet or exceed departmental Mean Time to Resolve standards set by INOC management.
  • Operational Support: Participates in execution of Autosys and UNIX batch jobs and Tier I/II device updates/changes.
  • Job Knowledge: Participate in educational/training opportunities, read professional publications, maintaining personal networks, and engage with professional organizations.
  • Assist Tech I with improving and learning monitoring, triage, incident management and operational support. Provide first level escalation for Tech II and second level escalation for Tech I.
  • Evaluate and work towards process improvement for all INOC work. Provide input and feedback on INOC training.
  • Review work and document in accordance within established policies and procedures. Limited scope projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders.

Minimum Requirements


  • AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.
  • 5+ years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
  • Proficient experience and understanding of fiber, T1 - OC192, and PRI circuits and associated network element related equipment as well as end-user applications and servers.
  • Demonstrates experience effectively managing network cutovers and equipment replacement.
  • Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation.
  • Rotating schedules subject to chain per business need.


Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: CO - Denver || CO - Denver || United States (US) || Technology Services || 56765:IT-Network Operations Center || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $35.10 to $49.03 per hour
Click here to see our benefits

Requisition Number: 53129
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com


About this Employer

As a leading electric and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.

Our workforce of more than 12,000 is rising to the challenge of a dynamic, constantly-changing utility industry. One that requires us to be even more customer focused, forward thinking and productive while remaining committed to meeting our customers’ fundamental need for safe, reliable, affordable energy.

With nearly 50% of our workforce eligible to retire in the next five years, there’s never been a better time to come on board. Do you have a passion for renewable energy, like wind or solar? Or care about giving back to the community? You’ll be in a position to directly impact our energy future.

At Xcel Energy, you’ll be challenged, respected and rewarded. You’ll find an ethical team committed to excellence, safety and environmental stewardship. A dynamic company where you’ll have meaningful work that makes a difference.