AT ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.

JOB SUMMARY

Manages and is responsible for all access to ERCOT's IT resources via the appropriate application of roles, security policies, authentication and authorization parameters, access filters, and approval workflows. Responsible for end-to-end IT account lifecycle management and consistent execution of ERCOT's identity and access management processes in accordance with NERC CIP regulations. Manages the integrity and accuracy of identity data and individual credentials ensuring employees have the access required to perform job duties. Facilitates periodic access reviews and certifications for managers to attest that employees have the right access to resources. Provides overall technical support for the implementation and administration of the Identity and Access Management (IAM) and Privileged Account Management (PAM) processes and systems. Applies analytical processes for reviewing evidence, data, and reporting to ensure that IAM and PAM systems are functioning correctly in order for ERCOT to maintain compliance with federal regulatory requirements.

JOB DUTIES

• Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Impact is generally limited to specific assignments or projects.
• May respond to inquiries and/or provide assistance and/or guidance to lower level workers.

ADDITIONAL JOB DUTIES

Level 2

• Responds to employee access needs to develop and maintain up-to-date employee access profiles
• Prepares and maintains procedural and training documentation for the Employee Access process
• Uses a high level of attention to detail and a sense of urgency to prioritize customer access needs and escalates issues as necessary to deliver expected results
• Develops and maintains a high level of Windows system administration skills
• Performs restorative and maintenance actions
• Provides support for a 24 x 7 operation
• Escalates and resolves priority requests and issues as needed
• Assists staff as a training resource and point of contact to any personnel that utilizes the Employee Access processes
• Establishes and maintains knowledge and understanding of current applications, databases, department functions, etc. to assist customers with access requirements
• Assists staff to ensure compliance with internal Corporate Standards, Policies and Procedures, and Regulatory requirements
• Identifies and diagnoses technical problems with networks, storage and programming and then, performs restorative and maintenance actions to deliver services and maintain connectivity at expected levels
• Develops, maintains and presents employee access metrics reflecting accurate performance of the Employee Access process
• Directs management on onboarding, job change and termination access management processes and ensures process compliance
• Administers the periodic NERC Access Recertification, the periodic SOC Access Recertification and the annual Role Recertification
• Establishes strong working relationships with key staff members across the company
• Participates in projects and maintains knowledge of current technologies
• Supports the development, coordination delivery of improvements and updates to the Employee Access Process and its procedures
• Analyzes and addresses employee access issues that may prevent delivery of established Service Level Agreements and corporate standards
• Ensures compliance with related internal Corporate Standards, Policies and Procedures, and NERC CIP Regulatory requirements
• Generates reports for internal, SOC, and NERC audits

Level Senior - Above +

• Maintains Access Management compliance to internal Corporate Standards, Policies and Procedures, and NERC CIP Regulatory requirements
• Contributes actively to the development, monitoring, and refining of the workflow and business processes to meet the goals of ERCOT Operations
• Develops and maintains strong expertise in internal Corporate Standards, Policies and Procedures, and Regulatory requirements
• Serves as a Subject Matter Expert providing guidance to lower level workers
• May schedule work, train, mentor, and coach other employees
• Conveys team goals effectively through strong written and verbal communication skills
• Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
• Experience with application and database integrations with Identity and Access Management platforms
• Proven experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
• Proven experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning and compliance

EXPERIENCE REQUIRED

Level 2 Requirements:

• Requires minimum 2 years job related work experience in excess of degree requirements
• Requires minimum 2 years of progressively responsible experience in compliance, identity and access management, privileged access management, security, or technical customer service
• Requires minimum of two years responsible experience providing Active Directory administration support
• Prefer working knowledge of technical support, configuration, and administration IAM or PAM software
• Prefer working knowledge with one or more Identity and Access Management (IAM) or PAM tools
• Prefer familiarity with one or more databases such as Oracle, MS SQL, IBM, etc.
• Prefer working knowledge of connected and disconnected resources, connectors, schedulers, and data lookups
• Prefer working knowledge in Identity and Access Governance including role based access control, access request, and certifications
• Prefer working experience troubleshooting and incident support for IAM related issues for multiple platforms and technologies
• Prefer working experience with the components of complex identity based systems in the areas of identity and access management, directory services, workflow, security, provisioning and compliance

Senior Level Requirements:

• Requires minimum 5 years job related work experience in excess of degree requirements
• Requires minimum 5 years of progressively responsible experience in compliance, access management, privileged access management, security, or technical customer service
• Prefer minimum 3 years responsible experience providing Active Directory and IAM or PAM administration support
• Prefer working knowledge of technical support, configuration, and administration of IAM software and directory integrations
• Prefer knowledge of Privileged Account Management (PAM) system and application administration
• Prefer experience with one or more Identity and Access Management (IAM) tools such as Oracle Identity Manager, SailPoint, OneLogin, etc.
• Prefer familiarity with federated identity and web services, and security concepts such as SAML, WS-Federation, OpenID, OAuth and WS-Security
• Requires experience with one or more databases such as Oracle, IBM and MS SQL etc.
• Prefer experience with IDaaS solutions such as Oracle, SailPoint, OneLogin, etc.
• Prefer experience in Identity & Access Governance including role based access control, access request and certification
• Prefer experience with connected and disconnected resources, connectors, schedulers, and data lookups
• Requires experience in Privileged Access Management including creation and maintenance of platforms, safes, account types, policies, and reporting

EDUCATION

• Bachelor's Degree : Computer Science or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

CERTIFICATION

• ITIL Foundation (Preferred)

WORK LOCATION:

• This position is Remote First. The majority of job duties can be performed remotely from your Texas residence.
• May be required to be on-site at the Taylor or Austin facilities at least once a month, or more based on the business needs and as determined by the Manager
• Work arrangements are subject to business needs and are subject to change accordingly
• Employees may opt to work on-site more than required or 100% of the time

There is one position available. Level of position is open to a level 2 or Senior Engineer depending on candidate's experience that is identified. All level requirements are described in the job description.

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.
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