Enterprise Operations Center Analyst
The New York Independent System Operator (NYISO) works to make the power grid smarter by developing and deploying innovative information technology solutions to meet New York's dynamic energy needs. The NYISO's Information Technology department invites applications for a full-time Enterprise Operations Center Analyst.
The Enterprise Operations Center Analyst is responsible for proactively monitoring NYISO's Information Technology infrastructure and services at multiple locations from a 24x7x365 Enterprise Operation Center (EOC). Utilizing a variety of enterprise monitoring tools and resources, the Enterprise Operations Center Analyst adheres to best practices and procedures to identify and respond to events, incidents and problems, and ensure information technology support for power system, market and business application services is available and meeting business requirements. The Enterprise Operations Center Analyst also participates in cyber security event and incident identification and coordination efforts, and provides support for NYISO's Cyber Security Incident Response Plan and Teams (CSIRP/CSIRT) in line with cyber security incident management processes and procedures.
The Enterprise Operations Center Analyst provides service support and coordination for IT support teams, manages support request, incident and problem tickets within NYISO's IT Service Management application, and records all events and activities in a daily operational log. In addition, the Enterprise Operations Center Analyst ensures compliance is maintained for NYISO policies and procedures along with Service Organization Controls 1 (SOC1) and North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) requirements.
This position requires shift work as the Enterprise Operations Center is staffed 24x7x365. The shift schedules follow a 2-2 3-2 2-3 rotating shift pattern to provide 24/7 coverage.
- Associate's Degree (AS or AA) in Computer Science or Information Systems or a related technical field is required.
- Two years of experience preferred performing IT Service Operations or infrastructure administration roles (troubleshoot and support) using industry standard applications and processes
- Knowledge of ITIL Service Management Essentials; or equivalent combination of education, training and experience.
The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.
The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs. Full remote opportunities may be available in some cases.
NYISO requires a COVID vaccine as a condition of employment but complies with all state and federal laws. All offers of employment will be made contingent upon the successful completion of a drug screening and background check.
The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.
About this Employer
The New York Independent System Operator (NYISO) is responsible for the reliable operation of New York’s nearly 11,000 miles of high-voltage transmission and the dispatch of more than 500 electric power generators. In addition, we administer bulk power markets that trade an average of $7.8 billion in electricity and related products annually.
As a not-for-profit independent system operator, we are governed by a 9-member Board of Directors. Participants and Stakeholders in New York’s electricity markets play a significant role in our unique shared governance system.
We employ more than 550 people and occupy two locations in New York's Capital Region. Given the technical complexity of our mission, over a quarter of the company’s staff are devoted to the development and support of information technology. We have a diverse and engaged workforce, and have been recognized as a top employer in the region.