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End Point Technology Specialist Sr

Electric Reliability Council of Texas

Location:
Position Type:
Rqd Education: Certification
Rqd Experience: 5+ years
Date Posted: September 11, 2022
Reference Code: R1141
AT ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow's energy challenges while learning new skills and growing your career.

ERCOT is committed to fostering diversity and inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We accept and celebrate those that join us and recognize that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. A diverse and inclusive workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.

ERCOT offers the flexibility to work both in and out of the office within the state of Texas, providing our employees with an enhanced work life balance.

JOB SUMMARY

Designs the end-user computing experience to ensure a high-quality client computing environment. Deploys, maintains, monitors, and supports the assigned environment related activities of the organization. Recommends, implements, and supports cost-effective technology solutions for projects.

JOB DUTIES
  • Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Impact is generally limited to specific assignments or projects.
  • May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.
ADDITIONAL JOB DUTIES
  • Designs, tests, deploys, documents and maintains Operating System Deployments across virtual and physical clients.
  • Performs driver injections into SCCM
  • Maintains desktop operating system feature pack updates.
  • Packages software with AdminStudio for consumption by SCCM and Citrix for deployment to physical and virtual systems.
  • Maintains existing software catalog and ensures packages are kept up to date.
  • Works in conjunction with the Deskside, Network and Security groups on issues pertaining to the desktop environment.
  • Maintains stated SLA and deliverance goals as assigned from the department supervisor.
  • Participates in projects and maintains knowledge of current technologies.
  • Proactively communicates complex technical concepts clearly both in writing and verbal exchanges.
  • Provides detailed knowledge and experience to administer and maintain SCCM environment.
  • Create and maintain packages/applications, advertisements, collections, and custom reports utilizing SCCM.
  • Creates and/or maintains documents for configurations created in the process of software package creation and task sequence deployments
  • Leverage Group Policy via Active directory to modify installation package behavior, restrict features, and improve security.
  • Leverage SCCM to provide security updates, cumulative rollups, hotfixes, and other updates as necessary to workstations and servers.
  • Works well both independently and as a team.
  • Captures business requirements for new projects, translates them into technical requirements, designs an appropriate technical solution, and ensures delivery of projects according to project guidelines.
  • Expert level in utilizing Task Sequences in the SCCM environment.
  • Automates work where necessary with VBScript/PowerShell and SQL.
  • Develops custom reporting from information in enterprise databases (MS SQL).
  • Serves as a Subject Matter Expert providing guidance to other members of the team.
  • Develops and maintains standard operating procedures, check list, and operating guides.
  • Performs peer reviews and validations.
  • Possess strong work organization and prioritization, and time management skills
  • Conveys team goals effectively through strong written and verbal communication skills.
  • Collaborates with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.
  • Acquires and maintains certifications to ensure continual knowledge growth as the Subject Matter Expert.
  • Strong knowledge of Office Applications
  • Other duties as required
PREFERRED EXPERIENCE
  • Working knowledge of Service Now ticket management system
  • Is acquainted with creating and managing Microsoft Endpoint Manager with Mobile Application Management and Mobile Device Management configurations.
  • Working knowledge of end user personalization via AppSense
  • Well versed in Change Management
  • Requires minimum 4 years experience of Desktop OS Engineering.
CERTIFICATIONS
  • ITIL preferred
  • MCDST certification preferred
  • A+ certification preferred
Physical Requirements
• Ability to lift 50 pounds

EXPERIENCE
  • Requires minimum 5 years job related work experience in excess of degree requirements
  • Requires minimum 5 years of experience of software packaging and deployment.
  • Requires minimum 5 years demonstrated proficiency and experience with SCCM, VBScript/PowerShell, and SQL Server queries.
EDUCATION
  • Associate's Degree : Applied Technology or related field (Highly Preferred)
  • Bachelor's Degree : Computer Science, MIS or related field (Preferred)
  • or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
WORK LOCATION:
  • The majority of job duties can be performed remotely from your Texas residence.
  • May be required to be on-site at the Taylor or Austin facilities at least once a month, or more based on the business needs and as determined by the Manager
  • Work arrangements are subject to business needs and are subject to change accordingly
  • Remote work schedules shall be performed within Texas. Log-ins during out of state business travel, and any temporary remote work arrangements must be submitted and approved by HR
The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time.
#LI-MM, #LI-hybrid
About this Employer‍

The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to more than 26 million Texas customers -- representing about 90 percent of the state’s electric load. As the independent system operator for the region, ERCOT schedules power on an electric grid that connects more than 52,700+ miles of transmission lines and 1,030+ generation units, including PUNs. It also performs financial settlement for the competitive wholesale bulk-power market and administers retail switching for 8 million premises in competitive choice areas. ERCOT is a membership-based 501(c)(4) nonprofit corporation, governed by a board of directors and subject to oversight by the Public Utility Commission of Texas and the Texas Legislature. Its members include consumers, cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities, transmission and distribution providers and municipally owned electric utilities.