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Credit & Collections Clerk Job

Xcel Energy

Position Type:
Rqd Education:
Rqd Experience: Less than 2 years
Date Posted: August 29, 2022
Reference Code: 49321-en_US
Job Grade: 6
Hierarchy: No - We can only hire at the posted level
Union Position: Non-Bargaining

2 Week Training Schedule:
8:00 AM-4:30 PM Monday- Friday
Permanent Schedule:
9:30 AM-6:00 PM Monday-Friday

Position Summary
The Clerk's primary responsibility is to negotiate and process payments from Xcel Energy customers or to enter in service orders. Accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function.

Essential Responsibilities

  • Responsible for negotiating and processing payments and/or accurately entering in details from service orders via multiple communication channels. Performing consistently to meet objectives and goals. Performing work and handling customers in a professional and respectful manner.
  • Performing other limited duties as assigned, including projects as needed.
  • Hybrid schedule - work from home with an in-office day on Wednesdays.

Minimum Requirements

  • High School education or equivalent required.
  • 1 year of experience in a customer service environment required.
  • Strong attention to detail with a high degree of accuracy.
  • Ability to work independently and in multiple computer systems.
  • Must be results oriented.
  • Good verbal and written skills required.

Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Customer And Innovation || 66987:Credit Call Ctr Amarill || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $11.30 to $15.03 per hour
Click here to see our benefits

Requisition Number: 49321
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com
About this Employer‍

As a leading electric and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.

Our workforce of more than 12,000 is rising to the challenge of a dynamic, constantly-changing utility industry. One that requires us to be even more customer focused, forward thinking and productive while remaining committed to meeting our customers’ fundamental need for safe, reliable, affordable energy.

With nearly 50% of our workforce eligible to retire in the next five years, there’s never been a better time to come on board. Do you have a passion for renewable energy, like wind or solar? Or care about giving back to the community? You’ll be in a position to directly impact our energy future.

At Xcel Energy, you’ll be challenged, respected and rewarded. You’ll find an ethical team committed to excellence, safety and environmental stewardship. A dynamic company where you’ll have meaningful work that makes a difference.