Power Industry Jobs

The most used job board by electric power industry professionals.

Coordinator Operations Senior

Salt River Project

Location:
Position Type:
Rqd Education:
Rqd Experience: 2 - 5 years
Date Posted: September 11, 2022
Reference Code: 933394100

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Job Brief

The Distribution Operations Center (DOC) Operations Coordinator assists in planning, organizing, directing, and transferring outage information, system disturbance information, troubleshooter and crew resources, and safety/hazard information within DOC, Fault Locating Operations, Bluestake and Troubleshooting. Operations Coordinators interface with SRP customers and municipal agencies to coordinate and communicate power restoration efforts. They act as a single point of contact for customer trouble orders, emergency power restoration and after-hours employee callout for multiple divisions.

Job Responsibilities
 

  • Utilize OMS and mapping tools to receive, interpret and dispatch customer trouble orders to first response Troublemen, as well as create work orders and follow up as required.
  • Works alongside Distribution System Operators as the primary manager of outage data and the dissemination of timely updates and restoration information through OMS.
  • Interface with both internal SRP departments and external SRP customers and municipal agencies for power restoration status.
  • Resolve complex customer problems pertaining to power restorations and reliability.
  • Assist multiple SRP departments in investigation pertaining to outages and causes. Provide accurate research for Customer Services, Strategic Energy Management, Litigation & Claims as well as various other SRP departments for presentation to both external and internal customers.
  • Proficiently provides daily support by completing various critical duties after-hours for Fault Locating (FLO), Distribution Line Maintenance (DLM), Troubleshooting, and Bluestake,E.g., police officers, barricades, shoring and other equipment.
  • Schedule, organize and coordinate various daily workloads to ensure effective use of manpower during both regular working hours and after hours.
  • Participates in evaluating, developing, testing and training on operating procedures and software tools used in DOC.
  • Proficient in many information systems and programs including but not limited to OMS, Smallworld, AMP, EAMS, Command Center, EMS (view only), Phoenix and Microsoft Office.
  • Identify internal system problems and work with the appropriate area for resolution.

 


Education

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

Experience

At job entry, placement will be determined by a review of college transcripts and related work experience. A minimum of 6 years of related experience is required for the senior level. Once placed into the job family, an employee may become eligible for promotion by demonstrating the ability to perform advanced and more difficult work as determined by their management and meeting experience requirements.

Additional Information

Previous utility related experience in support of line construction, shop/line maintenance, customer contactcenter operations or DOC operations is required.

 

 

  • Training and mentoring on various distribution system operations, applications, systems, procedures, and other related topics will be provided as needed to support growth in this role.
  • Successful candidates must display courtesy, tact, cooperation, and professionalism to maintain effective relationships with SRP customers, internal departments, and municipal agencies.
  • Will be required to accept emergency call-out schedules during off-duty days during storm season (mid-June - September) and may be called-out other times of the year for other emergency system events.
  • Will be required to work overnight/graveyard shifts, which will include some weekends and may include holidays.
  • Will be required to work a reasonable amount of overtime to ensure minimum staffing requirements are met.
  • May be asked to contribute to special projects as requested by Management .

 


Requisition Details

Requisition ID: 14767

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. We are taking steps to protect the health and well-being of all team members, and by following a number of health and safety protocols, to reduce the risk of the coronavirus (COVID-19).

Equal Opportunity Employer Statement

Salt River Project (SRP) recognizes diversity and inclusion as key drivers of innovation and growth, and seeks to attract a diverse employee base that reflects our community. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status or any other protected status under applicable federal, state or local law. Ultimately, SRP aspires to fully apply the power of diversity and inclusion to build a more equitable and sustainable future for our customers, employees and community.

Drug/Alcohol Policy Statement

In order to promote the safety and well-being of our employees, customers and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas.

Why Work at SRP

SRP's success is rooted in our employees' happiness, health and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• 401(k) plan with employer matching
• Retirement pension
• Paid vacation
• Parental leave
• Holiday pay
• Sick leave
• Medical, vision, dental and life insurance
• Wellness programs
• Pre-tax benefits
• Short and long-term disability plans
• Tuition assistance

Nearest Major Market: Phoenix

 

About this Employer‍

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.