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Coordinator, Customer Service - Meter Reading & Collections

PNM Resources

Location: Albuquerque, NM US
Position Type:
Rqd Education:
Rqd Experience: 2 - 5 years
Date Posted: December 26, 2022
Reference Code: 6087937
POSTING DEADLINE
This position is posted until filled.

DEPARTMENT
Department: Meter Reading

PREFERENCES
No job description available

JOB DESCRIPTION
Coordinator, Customer Service - Meter Reading & Collections
Salary Grade: G10
Minimum Midpoint Maximum
$44,728 - $59,265 - $73,801

SUMMARY:

Under direct supervision, leads and develops a team of Meter Readers. Oversees daily route scheduling, vehicle assignment to include skip and can't read meters, check reads, and resolution of hard-to-access meters and other miscellaneous assigned tasks. Coordinates daily work schedules of other meter readers shifts workloads to meet deadlines, trains, and reviews work of other Meter Readers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Oversees leadership, training and development of a Meter Readers
  • Operates and maintains electronic meter reading devices and peripheral equipment including data transmission equipment which may include daily ITRON upload and download processing
  • Ensures compliance with New Mexico Public Relations Commission regulations related to meter reading
  • Uses online computer systems to reroute and re-sequence meters
  • Reads all unscheduled and assigned residential and commercial electric, gas and/or water meters, which requires proper recording of meter readings for special and large accounts and familiarization with various meter-recording devices
  • Participates in Company sponsored community programs such as Safe Haven, Eyes Against Crime, and gatekeepers
  • Performs credit functions such as preparation and delivery of credit notices, non-payment cut notices, diversion activity, field collection, and related customer contacts
  • Initiates service orders and inquires in response to customer service contacts or production reports through use of the Customer Service System
  • Assists Billing and Customer Assistance by performing one or more of the following activities: taking customer calls, field high-bill inquiries, check reads, cut-in /cut-out requests, and billing adjustments
COMPETENCIES:
  • Ability to read meters accurately at various distances up to 150 feet with binoculars and able to complete daily routes
  • Ability to deal effectively with people and dogs
  • Knowledge of CSS system to answer customer calls, billing inquiries, cut-ins, and cut-outs, credit, and service inquiries
  • Demonstrated leadership, supervisory, and negotiation skills
  • Ability to route new accounts into existing routes
  • Proper use of safety devices as needed
  • Knowledge of energy diversion procedures
  • Ability to comply with uniform policy
QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:
  • High school diploma or GED with five to seven years of experience, or equivalent combination of education and/or experience related to the discipline.

CERTIFICATES, LICENSES, REGISTRATIONS:
  • Must possess a current, legally valid driver's license and meet the company's driving record requirements.
  • Completion of supervisor leadership training.
COMMUNICATION SKILLS:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
MATHEMATICAL SKILLS:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
COMPUTER SKILLS:
  • In-depth knowledge of ITRON meter reading device
  • Ability to translate readings, comments, and input into small hand computer
ANALYSIS AND PROBLEM-SOLVING ABILITY:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee is regularly required to stand and/or walk up to 2/3 of the time and bend for long periods of time
  • Ability to reach with hands and arms, climb or balance, stoop, kneel crouch, or crawl, talk, and listen.
  • Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
  • The employee must occasionally lift and/or move more than 100 pounds.
  • May work near moving mechanical parts, work in high precarious places, be exposed to airborne particles and toxic or caustic chemicals, exposed to outdoor weather conditions, and risk of electrical shock.

WORK ENVIRONMENT:
  • Outdoor field environment.

DEGREES:
  • HS Diploma or Gen Ed Diploma

LICENSES / CERTIFICATIONS:
  • Driver's License (Required)


EQUAL OPPORTUNITY STATEMENT
PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers. Women, minorities, disabled individuals and veterans are encouraged to apply.
About this Employer

PNM Resources is an energy holding company based in Albuquerque, N.M., with 2020 consolidated operating revenues of $1.5 billion. Through its regulated utilities, PNM and TNMP, PNM Resources provides electricity to approximately 800,000 homes and businesses in New Mexico and Texas. PNM serves its customers with a diverse mix of generation and purchased power resources totaling 3.0 gigawatts of capacity, with a goal to achieve 100% emissions-free energy by 2040. PNM Resources is publicly traded on the New York Stock Exchange as PNM.

PNM Resources strives to create enduring value for customers, communities and shareholders built on a foundation of Environmental, Social and Governance Principles. At the core of our business we are focused on our Vision, our Purpose and our Values.