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BUSINESS SUPPORT ANALYST / SR

Location: Albuquerque, NM US
Position Type:
Rqd Education: Bachelor's Degree
Rqd Experience:
Date Posted: October 15, 2020
Reference Code: 6086910
DEPARTMENT

Department: BTS Utility Applications

JOB DESCRIPTION

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.
Business Support Analyst

SUMMARY:

Acts as a key liaison between BTS organization and customers. Responsible for developing and managing business and functional specifications, documents, logical data and process designs, approach documents, test plans, and implementation needs (training, procedures, etc.). Communicates with all levels of management regarding change management issues; secures approvals. Works through fellow team members to meet project objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facilitates the prioritization of repairs and enhancements.

Provides application/product subject matter expertise.

Analyzes customer requirements for impact to applications and architecture; identifies technical solutions and best implementation approach.

Develops application/inter-application test plans, tests data requirements, and verifies test results.

Represents organization in design sessions with customers.

Coordinates inter-application and inter-project tasks with other analysts.

Performs opportunity analysis of future business projects and application requirements.

Manages tasks/projects to schedule and budget.

Assists with the evaluation and recommendation of software/hardware for acquisition and business operational changes.

Develops business and functional specifications documents.

Conducts/coordinates functional requirement reviews with BTS technical staff and business unit staff.

Pro-actively identifies and prevents customer issues/problems.

Writes, debugs, tests, and executes ad-hoc SQL scripts.
Participates as a team member for software/hardware project implementations.

Cultivate internal and external IT customer relationships through direct interaction.

Develops in-depth knowledge of supported business units and their relationship/interfaces to other business units.

Supports the development of customer training materials and programs.

Develops and performs training for software solution roll-outs.

Participates in Business Process definition and re-engineering.

Maintains a repository of application documentation (i.e. customer manuals, customer procedures, training manuals).

Identifies process performance enhancements and implementation plan.

Ensures functional integration of business process solutions.

COMPETENCIES:

To perform the job successfully, the candidate should demonstrate the following competencies:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team.

Demonstrates initiative, diplomacy, and problem solving skills.

Requires interpersonal skills to work across diverse and cross-functional departments.

Ability to apply analytical skills, use judgment, and make decisions on problems and issues.

Requires considerable creativity, independence of thought and action, and skills to fashion workable solutions, which balance both corporate and customer interests.

Knowledge of Company procedures, programs, and plans.

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from four-year college or university with one to three years of related experience, or equivalent combination of education and/or experience related to the discipline.

Minimum of three years experience in developing information processing solutions or relevant business process experience.

COMMUNICATION SKILLS:
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Ability to write reports, business correspondence and procedure manuals.

Must show skill and confidence in giving consulting advice to business partners.

Must be able to effectively communicate with personnel at all levels.

Proven communication skills with employees, outside vendors, customers, agencies, and institutions.

COMPUTER SKILLS:

Must have conceptual knowledge of relational databases; working knowledge of various types of systems, business applications, workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies.

Knowledge of PNMR¿s current platform, operating systems, and understanding of relational databases.

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variable sin situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have business knowledge of the technologies and processes used by the business unit supported.

Must have the ability to analyze business and customer requirements and to design, test, and implement business applications and systems.

DECISION MAKING:

Identifies root case of problems independent of how the task is accomplished including, but not limited to data procedures and defects.

Corrects deviation for own activities.

SCOPE AND IMPACT:

Communicate with customers and analysts regarding design accuracy and implementation.

Conduct/coordinate reviews of business specifications with business and technical personnel.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. Manual dexterity required, close vision, and the ability to talk and listen. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

Office environment.

DEGREES:
Bachelors Degree

JOB DESCRIPTION

Business Support Analyst Sr
SUMMARY:

Acts as a key liaison between organization and customers. Responsible for leading and managing the efforts to develop requirements statements, logical data and process designs, approach documents, test plans, and implementation needs (training, procedures, etc). Communicate with all levels of management regarding change management issues; secure approvals. Works through fellow team members to meet project objectives. Provides feedback to team members throughout the year.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Facilitates the prioritization of repairs and enhancements

Provides application/product subject matter expertise

Analyzes customer requirements for impact to applications and architecture; identifies technical solutions and best implementation approach

Develops application/inter-application test plans, tests data requirements, and verifies test results

Represents organization in design sessions with customers

Coordinates inter-application and inter-project tasks with other analysts

Performs opportunity analysis of future business projects and application requirements

Manages tasks/projects to schedule and budget

Assists with the evaluation and recommendation of software/hardware for acquisition and business operational changes

Develops business and functional specification documents

Conducts/coordinates functional requirement reviews with technical staff and business unit staff

Reviews or conducts peer reviews of business and functional specification documents

Pro-actively identifies and prevents customer issues/problems

Writes, debugs, tests, and executes adhoc SQL scripts

Participates as a team member for software/hardware project implementations

Develops and communicates high-level approach documents and estimates for requirements statements

Develops proposals for application hardware/software solutions and business cases

Develops and communicates project/task estimates and project plans

Coordinates teams to accomplish multiple groups of tasks (i.e., customer documentation, functional designs, core team interface)

Leads and demonstrates knowledge and experience with handling business management and project management with emphasis on specific applications

Develops in-depth knowledge of supported business units and their relationship/interfaces to other business units

Translates management direction/objectives into specific actions/activities

Analyzes ongoing business requirements and design issues across projects and business units

Assists customer community in the establishment of future business systems and align business strategy with IT strategy

Supports the development and execution of customer training materials and programs for software solutions

Participates with group long-term planning, goal setting, and budgeting

Participate in resource allocation and task assignment

Assist in development of Organization strategy and department/work group strategy

Maintain and monitor the quality of application documentation repository (e.g. customer manuals, customer procedures, training manuals)

Communicates with customers/analysts regarding design accuracy, implementation

Communicates with all levels of management regarding change management issues; secure approvals

Identify process performance enhancements

Ensure functional integration of business process solutions

Develop logical data and process designs

Facilitate/implement resolution of basic business process issues

Review and oversee work product for quality, correctness, adherence to standards and methodologies

Develop process strategies for use in development and production within the organization

Establish and communicate team objectives/priorities

Write cross-training plans and engage in cross training with peers in organization

Train team members in business process improvement concepts

Assist with evaluating and suggesting education and development program

Assist in coaching and training team members over a wide range of topics/people

Recommends resource (labor) allocations and project staffing, new standards, and development guidelines

COMPETENCIES:

Ability to work independently, multi-task, maintain confidentiality, and work effectively within a team

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations

Demonstrate initiative, diplomacy, and problem solving skills

Requires interpersonal skills to work across diverse and cross-functional departments

Ability to apply analytical skills, use judgment and make decisions on problems and issues

Requires considerable creativity, independence of thought and action, and skills to fashion workable solutions, which balance both corporate and customer interests

Knowledge of Company procedures, programs, and plans

Ability to analyze, assemble, and interpret financial data

Ability to effectively mentor peers within organization

Ability to see the "big picture" and anticipate what impacts changes may have on processes, systems, or organization

QUALIFICATIONS

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from a four-year college or university in management information systems or buiness related degree with five to seven years of related experience in developing information processing solutions, or equivalent combination of education and/or experience related to the discipline.

Minimum of two years project management experience required.

COMMUNICATION SKILLS:

Ability to write reports, business correspondence and procedure manuals

Must show skill and confidence at giving consulting advice to business partners

Must be able to effectively communicate with personnel at all levels

Proven communication skills with employees, outside vendors, customers, agencies, and institutions

Ability to effectively present information and respond to questions from groups of managers, clients and customers

ANALYSIS AND PROBLEM-SOLVING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. In-depth business knowledge of the technologies and processes used by the business unit supported.
Ability to understand and foresee/project/forecast the impacts of IT initiatives to the business operations. Ability to determine root cause of problems independent of how the task is accomplished including, but not limited to data procedures and defects.

DECISION-MAKING:

Ability to identify process improvements and develop a plan to implement. Corrects deviations for own and team activities.

COMPUTER SKILLS:

Must have conceptual knowledge of relational databases, mastery of systems and business applications; working knowledge of various types of workstations, networks and local area networks, batch operations; scheduler, reporting functions and problem triage and resolution methodologies

Knowledge of PNMR's current platform, operating systems and understanding of relational databases.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 10 pounds. Manual dexterity required, close vision, and the ability to talk and listen.

WORK ENVIRONMENT:

Office environment.
Bachelors Degree

SALARY RANGE

Business Support Analyst
Salary Grade: G08
Minimum Midpoint Maximum
$52,844 - $70,019 - $87,193

SALARY RANGE

Business Support Analyst Sr
Salary Grade: G06
Minimum Midpoint Maximum
$67,996 - $91,795 - $115,593

EQUAL OPPORTUNITY STATEMENT

PNM Resources and affiliates are Equal Opportunity/Affirmative Action employers.  Women, minorities, disabled individuals and veterans are encouraged to apply.