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Asscociate Deskside Support Specialist Job

Xcel Energy

Position Type:
Rqd Education: Certification
Rqd Experience: 2 - 5 years
Date Posted: August 21, 2022
Reference Code: 48861-en_US
Location(s): MN - Minneapolis

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

Provide highly responsive tier 1 and 2 technical support to the contractors and employees of Xcel Energy in order to maximize technology availability and productivity. Provide prompt, courteous, and professional deskside, remote, and walk-up support to business customers. Act as a point-of-contact for technology service requests, deployment, troubleshooting, and repair of desktop and laptop hardware, peripherals, and software. (e.g., MS Office Suite, Windows, internet, intranet, VPN, email, proprietary applications, etc.).

Essential Responsibilities

  • Provide hardware and software technical support for contractor and employee PCs both remotely and deskside. Use Xcel admin tools to ensure efficient issue resolution. Understand/follow Xcel IT policies and procedures.
  • Configure, deploy, maintain, and relocate desktops, laptops and other peripheral devices as directed for customers.
  • Assist in completion of special projects while providing daily deskside support to assigned clients.
  • Use ITSM system(s) to track all issues in accordance with the established or documented procedures. Report unusual, alarming, or recurring problems to the appropriate level of management.
  • Maintain working knowledge of all corporate-deployed applications. Install and configure standard applications. Train and instruct users as necessary.
  • Utilize existing methodologies, structures, and reports to facilitate consistent, standardized interactions with business areas supported. Regularly create articles and use the knowledge base.
  • Prioritize outstanding issues and manage user expectations. Escalate high priority issues using established guidelines.

Minimum Requirements

  • Associate degree or Certifications (preferred in IT related field) or equivalent experience; and minimum 0-2 years of experience in PC hardware and software diagnostics, troubleshooting, and repair.
    • In lieu of an Associate's degree, anequivalent combination of education, certification, and experience is also acceptable: High School Diploma/GED AND 3+ years of experience.
  • Proficient in the administration of Windows and MS Office.
  • Knowledge of current PC technology, operating systems, applications, devices, and networking (wired /wireless).
  • Advanced customer service, troubleshooting, problem solving and customer facing skills.
  • Ability to work under pressure and to manage multiple priorities.

Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Minneapolis || MN - Minneapolis || United States (US) || Technology Services || 56779:IT-Client Support Leader || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $26.70 to $37.36 per hour
Click here to see our benefits

Requisition Number: 48861
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com
About this Employer‍

As a leading electric and natural gas energy company, we offer a comprehensive portfolio of energy-related products and services to 3.4 million electricity customers and 1.9 million natural gas customers across our eight states: Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin.

Our workforce of more than 12,000 is rising to the challenge of a dynamic, constantly-changing utility industry. One that requires us to be even more customer focused, forward thinking and productive while remaining committed to meeting our customers’ fundamental need for safe, reliable, affordable energy.

With nearly 50% of our workforce eligible to retire in the next five years, there’s never been a better time to come on board. Do you have a passion for renewable energy, like wind or solar? Or care about giving back to the community? You’ll be in a position to directly impact our energy future.

At Xcel Energy, you’ll be challenged, respected and rewarded. You’ll find an ethical team committed to excellence, safety and environmental stewardship. A dynamic company where you’ll have meaningful work that makes a difference.