Message Broadcast provides engagement solutions that shape customer experiences for the world’s top utilities. As a leader in intent-driven conversation, we improve customer satisfaction and operational efficiency across all channels.

Webinar

Prevent Disconnects Before They Begin | Real World Strategies

Posted to Message Broadcast

image credit: Message Broadcast

During this 30-minute webinar, learn how leading utilities are transforming their mobile experiences to prevent the looming tidal wave of disconnects in the not-so-distant future. Join us!

Registration

Date: Nov 12, 2020

Time: 11:00 AM PST

Cost: Complimentary


In the wake of social and economic uncertainty, customers with flawless payment histories are suddenly finding themselves facing dire financial hardships for the first time. Although utilities are readily offering flexible payment options and financial assistance programs, enrollments are lagging, and delinquencies are higher than ever.  

Learn how leading utilities are transforming their mobile experience to drive desired behaviors, significantly increasing enrollment, performance and satisfaction. 

 

YOUR HOST

Bill Joiner
Chief Strategy Officer, Message Broadcast 

Bill leads the design of strategic communication initiatives serving the Utility, Financial Services, Telecommunications, and Healthcare industries. During his 20-year tenure with the company, Bill has leveraged technology, conversational session flows, and complex decision logic to transform the way businesses and their customers communicate across all channels. Each day, millions of these conversations are deployed for the world’s most admired brands to inform, enroll, educate, transact, confirm, resolve and select or infer preference.

 

Registration

Message Broadcast
Message Broadcast provides engagement solutions that shape customer experiences for the world’s top utilities. As a leader in intent-driven conversation, we improve customer satisfaction and operational efficiency across all channels.