Everything You Need to Know for Your Next Bill Redesign - KUBRA Utility Report

If your utility is working towards greater customer satisfaction, fewer calls to the call center, and better customer communication, it’s time to have a conversation about a bill redesign. The importance of a well-designed utility bill should not be underestimated. With a single bill redesign, utilities can address many barriers to customer satisfaction. After all, it’s one of the most consistent touch points between utilities and their customers. 

On January 13, 2022, join KUBRA as we kick off the New Year with a review of our Utility Bill Design Report. We’ll share what’s driving utilities to redesign their bills and provide a rare glimpse into the minds of your consumers.

During this webinar, you will:

• Hear about what utilities are getting right and where improvements can be made when it comes to the look and feel of utility bills

• Take away insights from a nationwide survey conducted by KUBRA to understand current consumer bill design preferences and attitudes

• Learn what a document redesign project looks like at KUBRA