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Free Webinar | The Impact of Artificial Intelligence on Customer Experience: Industry Round Table

Posted to Energy Central

image credit: Used with permission.

Join us for a lively round table discussion of artificial intelligence and customer experience in the Utility industry. Representatives from Idaho Power and Consolidated Edison share the virtual stage with Genesys Gold Partner Altivon. Register today!

Date: May 26, 2020

Time: 2:00 PM EST

Cost:


  

Free Webinar
The Impact of Artificial Intelligence on Customer Experience: Industry Round Table
Tuesday, May 26, 2020 | 11am Pacific; 2pm Eastern | Register Now

WHY ATTEND:

Artificial Intelligence (AI) is the next wave of the customer experience revolution. The first waves took time, as customers invested in Internet access and mobile devices. This wave is moving fast, because there are no more barriers to adoption from the customer's perspective. Now the expectation is that every interaction will be like the best interactions they've already had with Amazon, Netflix and Google.

Utilities have a great opportunity to leverage artificial intelligence throughout their businesses. Quick wins include usage analysis to help customers cut their bills, and predictive analytics for proactive notifications of potential overages and outages.

Join us for a lively round table discussion of artificial intelligence and customer experience in the Utility industry. Representatives from Idaho Power and Consolidated Edison share the virtual stage with Genesys Gold Partner Altivon.

During this webinar you will learn about:

  • Blended AI and the continuous conversation
  • Hyper-personalization
  • Discovering behavior patterns in massive data
  • Siri, Alexa and Cortana as your virtual agent
  • Proactive intelligent notifications
  • Predictive analytics
  • Preserving knowledge through the big shift change
  • Real-time virtual supervisor for agent oversight and support

Register today!

SPEAKERS:

Sebastian Cacciatore
Consolidated Edison
Responsible for IT contact center telephony systems and desktop/application support for the Customer Operations organization.

Paul Turner
Idaho Power
Administers call center systems, develops solutions and drives product direction.

Frank Tersigni
Altivon
Chief Customer Officer for Altivon, a Genesys Gold Partner

 

Make plans now to attend this FREE webinar.
The Impact of Artificial Intelligence on Customer Experience: Industry Round Table
Tuesday, May 26, 2020 | 11am Pacific; 2pm Eastern | Register Now!

Can't make the date? Sign up anyway and we'll give you access to the replay of the session.

 

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