Utility Management Group
Senior decision-makers come together to connect around strategies and business trends affecting utilities.
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Yes and!
What tools do you give your leaders to help drive positive communications? We use several communication tools, one of them is “Yes, and”. I learned “yes, and” from improvisational comedy. It helps move conversations along and keep the conversation positive.
In an organizational setting, saying "Yes" in theory encourages people to listen and be receptive to the ideas of others. Rather than immediately judging the idea, one should initially accept the idea, which enables the discussion to expand on the idea without limitations. The next step in the process is to add new information into the narrative, hence the phrase "Yes, and!"
Practicing this also helps us understand how adaptation and experimentation happens in normal work. It also allows us to learn more about where the other person is coming from than if we had started with no.
Have you tried Yes, and? If so how did it work for you?
Check out the video from Big Think for more about “yes, and” as a tool. https://youtu.be/DphjhudlZis
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