The market has changed and quite dramatically given the COVID pandemic. Companies and institutions will be recognized by the way they have responded to this new situation and most importantly how they will come up with strategies that are consistent with the "new normal".
Leadership is, the most important driving factor. Proactive leaders, who understand what the "new normal" is demanding from their companies will emerge as the successful ones in the long run.
The "business as usual" posture, heavily supported by regulations is not enough to cope with the huge challenges at stake. Value added services will be the "new animal".
When COVID-19 hit, utilities had to act fast to adjust to the 'new normal.' But in the future, they'll transition back to more typical operations-- how will that transition 'back to normal' look?
- Nov 3, 2020 6:28 pm GMT
The utility industry has garnered well-deserved praise for its ability to act swiftly to adjust to the restrictions put in place by the COVID-19 pandemic. Customer shutoffs were paused, working with customers to keep their lights on during hard economic times became the norm, many parts of the utility workforce adjusted to virtual work or field work that included social distancing and other precautionary measures, and so many of the normal ways of doing things had to be rethought.
But sometime in the hopefully not too distant future, the world will get back to 'normal.' While the adjustment to incorporate COVID-19 protocols was one area of important focus for utilities, it's time to start thinking, talking, and collaborating about what the transition back will look like.
- Will there be new challenges as we adjust back?
- What adaptations during the COVID-19 pandemic will end up sticking around even afterward?
- How can customers, utilities, and other stakeholders alike learn from the experiences of 2020?
- What opportunities are there for making this transition as beneficial as possible to utilities, their employees, and their customers?
We've spent so much of the year discussing these adjustments, but let's not get caught off guard by the return trip! Share your thoughts, ideas, and questions on the topic below.
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